GC 605 Performance Improvement (CRN No. 70216)

Prerequisites -- None specified

Fall Term -- Tue -- 4:30-7:30 -- 3 credits

Starting date: 9/08/09; ending date: 12/01/09

Regularly assigned classroom: Curtis 216;

exception dates & alternate classrooms: none

Instructor: Chatterton

Course Description

This course provides an introduction to the principles and concepts of Performance Improvement, (similar to the concepts of Total Quality Management, TQM). Emphasis will be on the importance of employee involvement and critical nature of customer focus. Material will demonstrate why performance improvement is so important in any industry and how these principles and concepts can be applied. It will provide an orientation to the analytical tools used in performance improvement projects, and apply them to real work situations. Students will differentiate between the role of the project team and the role of line management. Class will discuss national quality awards and benchmarks.

Download Course Syllabus

GC 605 Performance Improvement (Adobe pdf file)

Faculty Information

Linda D. Chatterton received her MBA degree from the University of Baltimore. She has extensive experience as a health care executive with recognized skills in team building, leadership, quality management, and process design and management. Her MBA background has provided her with strong skills in budgeting, cost containment, and entrepreneurial endeavors.