Getting Help
Jeff IT Frequently Asked Questions
FAQs 
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General FAQs Campus Keys Email Clients Systems Status |
JeffCal JeffMail JeffShare Contribute |
Remote Access Service Requests Share Access |
I am trying to view a job posting in PeopleSoft, but I am unable to view it. However, other people can see the posting. Is there something wrong with my computer?
There is nothing wrong with your computer. If you are the hiring manager/supervisor, the current version of PeopleSoft (v. 8.45) does not allow you to view 'your' posting. In order to see the posting, you will have to log in externally to Jefferson and search Job Postings.
How do I get a Campus Key?
New campus Keys are automatically generated for new employees when they are processed through HR.
I am a visiting scholar, resident or fellow and need a campus key and wireless access, how do acquire access?
If you are a visiting scholar, resident or fellow and need a campus key or want wireless access on campus follow these steps:
The sponsor department must place a service request for a campus key creation. http://jefferson.edu/jeffit/request/
The following information is necessary in the request:
- First and last name
- Date of Birth
- Expiration Date
- Postal Zip Code
- Sponsor (on campus) name/campus key
- Division (TJUH, etc)
- Department ID (First 8 digits of Dept. Charge code)
JeffIT will contact the client for any follow up information
JeffIT will process campus key and inform client once the campus key is created
If once the campus key is processed/created and you want to connect to the student wireless, call 3-7600 to make an appointment with a JeffIT technician.
If once the campus key is processed/created and you want to connect to the clinical wireless a service request needs to be submitted. http://jefferson.edu/jeffit/request/
If once the Campus Key is created you require access to JEFFLINE, (library e-journals and databases) have your department place a request to the Deputy Librarian:
http://jeffline.jefferson.edu/ck/ts-special6.html.
What Email client will be installed and configured on my new PC?
Jefferson supports Microsoft Office Outlook 2003. As of January 2006, Outlook Express is no longer supported, and is not configured on new installations.
May I opt to use Outlook Express?
No. This application is no longer supported. If this is a concern, Outlook 2003 can be configured to appear similar to Outlook Express. Outlook 2003 is a considerably more powerful email client application with more features.
Where can I find out the status of a system I am having trouble accessing?
You can check via the Systems Status link in the left navigation of this site, or look at the snap shot of the Systems Status on the upper right of this page (and many of the pages throughout the Jeff IT site).
How do I access JeffCal via the internet?
Go to http://jeffcal.jefferson.edu in your internet browser.
How do I request a JeffCal account?
JeffCal accounts are granted by the Hospital IS team. Employees must submit an Information Systems Request Form (ISRF) in order to have an account created for them. This can be done by two different means:
- Go to http://myrequests.tjuh.org and choose new account then JeffCal. Fill out the Form completely. Note: you must be on the Jefferson Campus to access the TJUH intranet, which is where this link will take you.
- Call 215-503-7975 (TAC) and ask them phone analyst to submit an ISRF for a JeffCal account.
How do I access JeffMail via the internet?
You can access JeffMail by going to:http://jeffmail.jefferson.edu
How do I access JeffShare from home?
The web address for outside access to your drive is:http://jeffshare.jefferson.edu .
Use your normal campus key and password to gain access.
I have deleted files from my jeffshare but I still get a disk space error.
Jeffshare uses a folder called Trash. This acts like the Recycle Bin on your desktop. When you delete files they are moved to this folder not deleted. You will need to go into this folder and delete the files a second time to actually clear them. Note: All files in this folder DO COUNT AGAINST YOUR QUOTA.
Contribute (aka University Content Management System)
How do I connect Contribute to my website/I've lost my website connection, how do I reconnect ?
On the Contribute Start Page, delete the text "about:startpage" in the address bar and type "connect:contribute.jefferson.edu". Click "Go". You should then be prompted to enter your Campus Key and network login password.
If prompted with "Trust This Server?" message. Check the "Trust This Server" box and click "Next." The Contribute software will then connect to the server and enable connection(s) to the website(s) you have permission to edit. Following the completion of this process, a dialog box should appear confirming you have a new website connection.
If this does not happen, please contact brian.borowski@jefferson.edu for further assistance.
I have a connection to my Department's/School's/etc. website via Contribute, but I am receiving the message "You are viewing a page on a website that you haven't created a connection to." What does this message mean ? Have I lost connection to edit my website?
First take notice of the Address: bar within the Contribute browser. If it is pointing to an address other than "http://contribute.jefferson.edu...", this is most likely the cause of your receiving the message and chances are you have not lost connection or the ability to edit your website.
You only have access to edit pages which are University related on the "contribute.jefferson.edu" server. Hospital websites cannot be edited via Contribute.
Times that you may receive this message include:
- By creating and/or clicking a link to an outside website, (an interest-related website your website may link to, at another web address on another server, e.g. http://www.jeffersonhospital.org).
- A link within your website points to a page on the Jefferson Production web server (http://www.jefferson.edu). Even though it may be a page that is part of your website, if it is on the www.jefferson.edu server, you will receive the message -- as you only have permission to edit that page on the contribute.jefferson.edu server. In this case, simply replace the "www.jefferson.edu" with a "contribute.jefferson.edu" in the address bar, and you should now be able to make your edits. If this occurs, report the problem link to brian.borowski@jefferson.edu and your access will be corrected to point to the page locally within your Contribute website.
If you continue to experience difficulties, please contact brian.borowski@jefferson.edu.
How do I request remote access for VPN or RAP?
Remote Access accounts are granted by the Hospital IS team. Employees must submit an TJUH IS Request Form (ISRF) in order to have an account created for them. This can be done by two different means:
- Go to http://myrequests.tjuh.org and choose new account then JeffCal. Fill out the Form completely. Note: this link is only available on the Jefferson campus.
- Call 215-503-7975 (TAC) and ask them phone analyst to submit an ISRF for a Remote Access account
How do I open a service request?
There are two ways you can request IT services
- You can call the Jeff IT Service Desk at 3-7600.
- Or you can open a service request.
What information should I provide?
You should always provide your computers PCS# along with your Campus Key.
If you are having problems printing we will need the printers PRT#
You should also provide the best number to contact you, a general office number not
usually the best method for contact. You should also provided the location of
where the device having the issue resides. Many times tickets are opened by clients
for others in different locations. In short the more info the better.
I have opened a service request, what happens next?
You will be contacted by a JeffIT service desk analyst who will make every attempt to resolve your problem remotely. If you are having a hardware failure or something needs to be done onsite an Analyst will be dispatched.
How can I speed up my requests for new network share access?
When submitting your request please send an email to NTadmins@jefferson.edu
- Place the ticket number in the subject box.
- The name(s) and Campus Key of the individual(s) who needs access.
- Share setings that you would like for this party: read, write, or edit.
- The path to the share: ex. \\tju-res.jefferson.edu\group\_________
date revised 11/10/08
IT SYSTEMS STATUS
No Issues Reported
Jeff IT Alerts:
No current alerts.
Scheduled Maintenance:
No upcoming maintenance scheduled.
Orientation Brochure
Orientation Letter
Orientation Presentation
Policies & Disclaimers
Campus Key Help
Reset Password
Getting Help
Student FAQs
GMail Migration
JeffWireless: Wireless
— Wireless Coverage Map
Network Registration
Wireless Configurations
— Intel Proset PDF
— Vista/Win 7
— Mac Tiger
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— Mac Snow Leopard
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Public Computers
JeffMail: Email
— FAQ's
— Configuration Settings
JeffShare: Network Storage
Virus Protection
— Avast
— Avira Anti-vir
— Trend Micro Scan
— ClamXAV for Mac
Spyware Protection
— Malwarebytes.org
— Spyware Terminator
— Spybot
—Webroot
TJU Dell Premier Page
Policies & Disclaimers
