:: Thomas Jefferson University : Jeff IT Service Desk ::

Getting Help
Jeff IT Service Desk

The Jeff IT Service Desk provides first and second level support for all members of the TJU community who need any form of IT help, assistance, orientation, or consulting.

Individuals start the support process in one of two ways, by contacting the Jeff IT Service Desk Monday through Friday by calling 3-7600, or by placing a service request.Issues referred to the TJU Service Desk are handled by Service Desk Analysts who work to resolve all issues in a timely manner.

Below are links to assist you in finding information.

Jeff IT Support
Getting Help
Consulting
Remote Access
General FAQ’s
Student FAQ’s
PC Loaner Program
Best Practices

PC Services & Standards
PC Standards & SLOs
Support Guidelines
End-of-Lease Lookup
Purchasing & Leasing PC
TJU Dell Premier Page
Consulting & Advice
Relocating Equipment
Software Purchasing
Software Standards
Hardware Standards
PDA, SmartPhone
Deinstallation of Equipment (Relocating)

Self-Service Forms
New Service Request
Status of Service Request
Reset Password Form
New Web Development
Update Existing Website
View All Forms

date revised 12/15/08

IT SYSTEMS STATUS

Possible Issues

Jeff IT Alerts:
No current alerts.

Scheduled Maintenance:
Mar 25 – Email Account Maintenance - Every Wednesday: The...

Nov 4 – EMR Server Infrastructure Patch Application and Componen...

Nov 7 – Hawaii VM to Hardware Conversion: On S...

IT Systems Status Page >

QUICKLINKS

BannerWeb
Pulse
Campus Key Help
Reset Password
Contact Jeff IT
EMR
JeffCal
JEFFLINE
JeffMail
JeffShare
Kronos: Off-Campus Access
My HR
Service Requests
Systems Status
Remote Access
TJU Dell Premier Page

HELPDESK

Campus Key Help
Reset Password
Service Request
Service Request Status
Questions/Where to Begin
FAQs
Service Desk
TJU Dell Premier Page

for Students

New Student
  Orientation Brochure
  Orientaion Letter
  Policies & Disclaimers
Campus Key Help
Reset Password
Getting Help
Student FAQs
JeffWireless: Wireless
Wireless Card Configurations
— D-Link PDF
— Intel Proset PDF
— Vista
— Mac Leopard
— Mac Tiger
Public Computers
JeffMail: Email
JeffShare: Network Storage
Virus Protection
— AVG
— Avast
— Avira Anti-vir
— Trend Micro Scan
— ClamXAV for Mac
Spyware Protection
— Lavasoft Adaware
— Spyware Terminator
— Spybot
—Webroot
TJU Dell Premier Page
Policies & Disclaimers

for Staff

Campus Key Help
Reset Password
Questions/Where to Begin
JeffMail: Email
JeffCal: Scheduling
JeffShare: Network Storage
JeffChange: Change Management
Remote Access

for Faculty

Campus Key Help
Reset Password
Question/Where to Begin
JeffMail: Email
JeffCal: Scheduling
JeffShare: Network Storage
Remote Access

for Researchers

Campus Key Help
Reset Password
Questions/Where to Begin
JeffMail: Email
JeffCal: Scheduling
JeffShare: Network Storage
Remote Access
High Performance
Computing

The Thomas Jefferson University web site, its contents and programs, is provided for informational and educational purposes only and is not intended as medical advice nor is it intended to create any physician-patient relationship. Please remember that this information should not substitute for a visit or a consultation with a health care provider. The views or opinions expressed in the resources provided do not necessarily reflect those of Thomas Jefferson University, Thomas Jefferson University Hospital, or the Jefferson Health System or staff.
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Getting Help Jeff IT Service Desk

Getting Help
Jeff IT Service Desk