JeffALERT
Frequently Asked Questions
General FAQ
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Technical FAQ
Technical FAQ
Can I change my emergency contact preferences?
Does Jefferson correct my personal contact information when it is wrong?
Will I receive unsolicited messages ("SPAM") on my cellular phone or email account as a result of giving my cellular phone number to the University?
Is there a charge for subscribing to receive emergency messages via the JeffALERT system?
Do I need to install software on my PDA or cellular phone to receive text messages or emails?
When will you deactivate my subscription to the JeffALERT system?
If I switch cellular phone service providers, do I have to notify Jefferson that I have changed providers, even though my cellular phone number remains the same?
Can I change my emergency contact preferences?
YES, you can adjust your contact information anytime by logging into either Jefferson’s Banner Web site (students) or PeopleSoft (faculty/staff) using your Campus Key and changing the settings. This information will automatically be uploaded to MIR3™’s software application within 24 hours.
Does Jefferson correct my personal contact information when it is wrong?
Jefferson will not verify the accuracy of the contact information you enter. Please check and edit your information as necessary to ensure that the University’s records are accurate and up to date.
Will I receive unsolicited messages ("SPAM") on my cellular phone or email account as a result of giving my cellular phone number to the University?
NO. The JeffALERT system has a rigid security policy in which authorized personnel ONLY are permitted to send messages using the JeffALERT system in the case of an emergency. The JeffALERT system adheres strictly to a ZERO SPAM policy that clearly prohibits unsolicited messages.
Is there a charge for subscribing to receive emergency messages via the JeffALERT system?
There is no charge for the JeffALERT service from Jefferson. Depending on your wireless carrier and the plan you have, you may be charged a nominal fee (e.g. ten cents per message) to receive SMS text messages. For those with unlimited text messaging plans, there would be no additional charge.
Do I need to install software on my PDA or cellular phone to receive text messages or emails?
NO. The JeffALERT system, as powered by MIR3™, uses a standard industry SMS text messaging protocol to send messages to your phone. However, your mobile phone plan will need to accept text messages to work properly.
When will you deactivate my subscription to the JeffALERT system?
Your contact information will be removed from the JeffALERT Emergency Notification System when there is a change in your affiliation with the University (for students – graduation; for faculty/staff – change in employment status).
If I switch cellular phone service providers, do I have to notify Jefferson that I have changed providers, even though my cellular phone number remains the same?
The JeffALERT system will automatically transfer your contact information from one service provider to the next. If your actual cellular phone number changes, you will have to update your most current number in Banner Web (students) or in PeopleSoft (faculty/staff).
