Jefferson Information Technologies
Important News Regarding
the Service Desk Transition
FAQs    |    Preferred Support Knowledgebase   |    Press Release

Following a customer satisfaction survey, Jeff IT has made significant changes and improvements in the way it provides desktop and IT support.  Effective July 1, 2009, all university faculty, staff, and students will have access to:

  • A new Jeff IT Service Desk replacing many of the services of the TAC for TJU clients.
  • An improved Jeff IT Web site at jeffit.jefferson.edu replacing the one on Pulse.

The newly available Jeff IT Web site has been updated and expanded with a knowledgebase, self-service pages, and detailed information about Jeff IT services.  So, take a look, and don’t forget to bookmark it.  We hope that  jeffit.jefferson.edu will become your first point of IT support.

More significantly, as of July 1, TJU desktop and general IT support will migrate from the Technical Assistance Center (TAC) to the new Jeff IT Service Desk at 215 50(3-7600).   EMR clients will not be affected.  When you have a question or issue that you can’t resolve through our Web site, you can call the Service Desk between the hours of 8:00 am and 6:00 pm during weekdays.  Messages can be left after-hours for attention the next business day.  Our staff has been trained with the goal of solving the majority of desktop issues and answering most IT questions in real time during your initial contact.

Because this is a major change in IT support delivery for the university (TJUH employees will continue to call the TAC), we have developed a set of frequently asked questions to help explain when and how to use these new services and under what circumstances the TAC should still be called. 

If after reviewing these FAQs you still have questions, feel free to call Doug Herrick, Sr. Director of Infrastructure Services, at 3-0264.


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