Patient Satisfaction:  How the Hospital Rates 

Throughout the year, Thomas Jefferson University Hospital patients are randomly selected and asked to complete a patient satisfaction survey. These surveys are important because they enable us to assess our patients’ perceptions of care.

Our patients rated these hospital-wide questions as follows:

• Overall, how would you rate the care you received at the hospital? 
Excellent 49%
Very good 33%
Good 10% 
Fair 4%
Poor 2%
Don’t know 2%

• Would you recommend this hospital to your friends and family?
Yes, definitely 78% 
Yes, probably 16% 
No 4%
Don’t know 2%

• Did you feel you were treated with respect and dignity while you were in the hospital? 
Yes, always 81%
Yes, sometimes 12%
No 6% 
Don’t know 1%

While most patients were satisfied with their care, it is important that we completely satisfy our patients. Completely satisfied means that the patient rates a question, “excellent” versus “good” or “yes, always” versus “yes, sometimes.” Studies show that patients who are completely satisfied will most likely return for care and also recommend Thomas Jefferson University Hospital to family and friends. Also, one dissatisfied person tells 10 people about their dissatisfaction. 

The full report listing the other patient satisfaction surveys is available from Jonathan Gottlieb, MD, Vice President in Hospital Administration.

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