S.T.A.R. Tip Putting A Caller On Hold
Job demands often require placing a caller on hold. You may need to answer another line,
look up some information or discuss the callers matter with a colleague.
Remember the following when putting a caller on hold:
- Ask callers permission before placing the caller on hold and wait for a positive
- When possible, provide options to placing the caller on hold such as offering to call
the caller back.
- After placing the caller on hold, check back within one minute and ask if the caller
would like to continue holding or leave a message so you can return the call.
Assistance With Work-Life Concerns Available to Jeffersonians
To support employees with their personal and family issues, Jefferson provides assistance
with work-life and work-family needs and pressures through the services of Carebridge
Corporation. Jefferson makes Carebridge services available to its employees at no cost as
an employee benefit.
Carebridge counselors are masters degree specialists with extensive experience in
various family services offering assistance anywhere in the United States. They will
provide unlimited consultation and help you find the services you need for your children,
grandchildren, parents or grandparents. Counselors can also supply publications on the
concerns you are confronting.
Professional Carebridge assistance is available for:
- Finding childcare services
- Dealing with eldercare concerns and needs
- Obtaining guidance and information on parenting concerns
- Planning for childrens college education
- Continuing education concerns
- Getting needed information on adoption issues
- Coping with personal financial management pressures
- Developing time management skills
- Dealing with relocation concerns
For more information or assistance, call Carebridge at 1-800-437-0911.
Learn About GERD Heartburn/Gastro-esophageal Reflux
Anthony J. DiMarino Jr., MD, William Rorer Professor of Medicine and Director, Division of
Gastroenterology and Hepatology, Digestive Disease Institute, will speak about Heartburn/
Gastroesophageal Reflux Disease (GERD), at a free seminar open to Jefferson employees,
their families and friends. If you have a painful burning sensation in your chest after
eating, you may have GERD. The event will be held at Herbert Auditorium, Jefferson Medical
College, basement of 1025 Walnut Street, January 25, noon to 1 p.m. . Call 1-888-WELL-123.
Jefferson HealthCARE Opens in South Jersey
Jefferson will soon expand its services to meet patient needs of South Jersey
residents by opening Jefferson HealthCARE Voorhees, a new, 32,000 square foot
health-care facility offering primary and specialty care. The facility, scheduled to open
in early 1999, will be located at 433 Laurel Oak Road in the Voorhees Corporate Center,
just off Haddonfield-Berlin Road.
Jefferson HealthCARE Voorhees will include a diagnostic suite designed to
accommodate mammography, X-ray, ultrasound and pre-admission testing, as well as a wide
range of laboratory services connecting back to Jeffersons main campus in Center
City. In addition to primary care, the new site will offer a variety of specialties,
including cardiology, gastroenterology, general surgery, orthopaedics, pediatrics and
Jefferson HealthCARE Voorhees will offer day, evening and weekend hours, easy
patient registration and convenient parking. For more information, please call
JMCs Chief Resident Leadership Training Seminar Again a Success
The Deans Office for Residency and Affiliated Programs, Jefferson Medical College
(JMC), once again conducted its successful Chief Resident Leadership Training Seminar.
Chief residents are selected by their department chairmen to attend this important annual
retreat to help develop leadership skills during their chief-resident and post-residency
The office is directed by Joseph F. Rodgers, MD, Associate Dean for Residency and
Affiliated Hospital Programs, who introduced the program and welcomed the participants.
Thomas J. Nasca, MD, Associate Dean for Education and Research, Jefferson Health
System, led off the program by describing the Chief Resident as a Leader.
Timothy P. Brigham, PhD, Assistant Dean for Graduate and Continuing Medical Education,
JMC, led the popular Discovering Your Personal Leadership Style Through the
Myers-Briggs Type Indicator participatory presentation.
Every year, we find this seminar helps chief residents apply their talents,
says Dr. Brigham. We believe the experience endures for the rest of their careers
and helps to make them better doctors.
Trauma Division Receives Three-Year Reaccreditation
The Thomas Jefferson University Hospital Trauma Division recently received a
reaccreditation for three years as a Regional Resource Trauma Center. The Center is one of
24 in the state and the only Pennsylvania Center to be designated a Trauma/ Spinal Cord
Injury Center. The reaccreditation involved a hospital site survey by the Pennsylvania
Trauma Systems Foundation. The Trauma Administrative Committee will now develop a plan to
address opportunities for improvement. This plan will also help the hospital prepare for
the new state standards in trauma care, expected to be in effect by the year 2000.