Demonstrating caring and compassionate behaviors to patients goes a long way with patients. Patients come to us anxious and scared. They may fear a life-threatening disease, or surgery. Whatever the circumstances, the right words of comfort and support can help reduce a patient’s anxiety. When interacting with a patient, try the following:

• Empathize with the patient by saying “I’m sure finding a lump is frightening. Let me see how quickly I can get you an appointment with the doctor.”
• Say something to let the patient know you care like “I don’t know what to say, but I’ll do everything I can to help you.” Silence may communicate indifference.
• Put patients at ease with body language. This can be as simple as using eye contact or a reassuring touch on the shoulder.
• Use words of encouragement such as “I wish you well” or “You’ll be in my thoughts.”

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