|S.T.A.R. Tip Show
Our Patients Compassion
Demonstrating caring and compassionate
behaviors to patients goes a long way with patients. Patients come to us anxious and
scared. They may fear a life-threatening disease, or surgery. Whatever the circumstances,
the right words of comfort and support can help reduce a patients anxiety. When
interacting with a patient, try the following:
- Empathize with the patient by saying Im sure finding a lump is frightening.
Let me see how quickly I can get you an appointment with the doctor.
- Say something to let the patient know you care like I dont know what to say,
but Ill do everything I can to help you. Silence may communicate indifference.
- Put patients at ease with body language. This can be as simple as using eye contact or a
reassuring touch on the shoulder.
- Use words of encouragement such as I wish you well or Youll be
in my thoughts.