Thomas Jefferson University

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FAQs

All Jefferson personnel (employees, medical and house staff, faculty, students, volunteers, clergy and vendors) must display the Thomas Jefferson University / Thomas Jefferson University Hospital photo identification issued to them while on Jefferson property.

At this time, only student are eligible to use the student printing account and the Online Card Center.

A limited number of “guest cards” will be available at the Scott Memorial Library for faculty, employees and guests to upload funds for their printing/copying needs.

Your student printing account is automatically opened for you when you receive your Jefferson ID Card and you can use it right away.  Make a deposit through the Online Card Center.  Students can add value to the student printing account through the web with Visa or MasterCard.  You will be able to add funds, check your balances and view your recent transactions at any time.  Your electronic funds will be available immediately.

You can always make a deposit in person at the Customer Service Counter, located in the Jefferson Bookstore at 1009 Chestnut Street, during regular business hours.

Rights and privileges associated with the card are non-transferable.  Do not lend your card to a friend.  You are accountable for all financial and business transactions conducted with your Jefferson ID Card.  All Jefferson personnel (employees, medical and house staff, faculty, students, volunteers, clergy and vendors) will display a Thomas Jefferson University/Thomas Jefferson University Hospital Photo identification badge while on Jefferson property.

If you believe your Jefferson ID Card has been lost or stolen, please contact the Customer Service Counter, located in the Jefferson Bookstore at 1009 Chestnut Street, at 215-955-6417 during our regular business hours For your convenience, the Online Card Center is available 24 hours a day to report your card as lost or found.

Once you report the loss online or speak with a Customer Service Counter representative, your Jefferson ID Card will be frozen immediately.  Frozen accounts may be reactivated through the Online Card Center or at the Customer Service Counter; only the most recently issued card can be reactivated.

When the Customer Service Counter is closed you may report the loss to the Jefferson Campus Security Department at (215) 955-8888, but your card will not be deactivated.

NOTE: there is a $15.00 replacement cost for lost badges.

If you find someone else’s card, be sure to return it to the Customer Service Counter, located in the Jefferson Bookstore at 1009 Chestnut Street, or call (215) 955-6417 for further instructions.  Attempting to use a lost and/or stolen card for any purpose can be considered theft.

Once you make a deposit into your printing account your balance follows you from semester to semester.  If you graduate or withdraw from the University and have a remaining balance of $10.00 or more, you may be issued a refund.

Before a refund can be issued, we must confirm that you have no outstanding balances with the University (i.e. Commuter Services Office, Library, Tuition Office, Housing & Residence Life).  If an outstanding balance is due, it will be satisfied with any remaining funds in your account prior to a refund being processed.

Refunds will be issued via check, approximately 30 days after graduation or withdraw from the University, and mailed to your permanent address on file in the Registrar’s Office.

Please note that accounts with remaining balances of $9.99 or less will not be refunded.