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Submit a Work Order

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University Housing provides routine maintenance to the residence halls. Residents who wish to request repairs in their room or apartment unit should call or visit the building front desk or place a work order online. 

While there is no charge for routine maintenance, repairs made for damages that go beyond normal wear and tear may be assessed a fee. Maintenance or custodial issues that require additional follow-up can be reported via email to University.Housing@jefferson.edu which will be forwarded to the appropriate housing operations contact person.

Martin Residents

Students living in the Martin Residence can submit work orders two different ways.

1. TJU Online Maintenance: Students can log onto the university-wide maintence request system by using their campus key and password. Log on at https://maintreq.jefferson.edu.

2. Front Desk: If you not able to place a work order online, you can always place a work order at the front desk of the Martin Residence. When submitting a work order request, it is important to leave your name, building name, room/apartment number, cell phone number and a detailed description of the problem which includes the problem location.

  • Martin Front Service Desk (215) 503-8511– Maintenance personnel are on site to manage routine maintenance issues M-F, 8:00 a.m. - 4 p.m.

In the event of an emergency, contact your front desk immediately. Emergency maintenance is on-call to respond 24 hours each day.

If a work order is not completed in a timely manner or if the problem continues after being addressed, make sure to contact the Property Manager (listed below) or the Department of Housing and Residence Life.

Don Morrissey
Assistant Director of Housing Operations (Martin Residence)
103 Orlowitz Residence
(215) 955-2890
Don.Morrissey@jefferson.edu

Barringer & Orlowitz Residents

Students living in the Barringer or Orlowitz apartments can submit work orders two different ways.

1. Rent Cafe: After moving into either Barringer or Orlowitz, students should fill out a "Rent Cafe Request Form." This form can be found either at the front desk or in the lobby of each building. Once this form is completed, please turn the form into DHRL Office or to the PMC Property Manager. After the form is processed you will receive a special code which will allow you to log onto www.rentcafe.com to place work orders.

2. Front Desk: If you have not signed up for Rent Cafe or not able to place a work order online, you can always place a work order at the front desk of either Barringer or Orlowitz. When submitting a work order request, it is important to leave your name, building name, room/apartment number, cell phone number and a detailed description of the problem which includes the problem location.

  • Barringer Front Service Desk (215) 955-8967 – Maintenance personnel are on site to manage routine maintenance issues M-F, 8:30 a.m. - 9 p.m.
  • Orlowitz Front Service Desk (215) 955-6726 – Maintenance personnel are on site to manage routine maintenance issues M-F, 8:30 a.m. - 9 p.m.

In the event of an emergency, contact your front desk immediately. Emergency maintenance is on-call to respond 24 hours each day.

If a work order is not completed in a timely manner or if the problem continues after being addressed, make sure to contact the Property Manager (listed below) or the Department of Housing and Residence Life.

Justin Rocco
PMC Property Manager (Barringer/Orlowitz Residences)
103 Orlowitz Residence
(215) 955-4346
JustinR@PMCPropertyGroup.com