Thomas Jefferson University

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General FAQs

Jefferson has recently selected the services of a company, MIR3™, which delivers time-sensitive emergency notifications via voicemail, text-messaging and email, to Jefferson students, faculty and staff within minutes of an emergency affecting Jefferson and the surrounding campus.

The JeffALERT system is powered by MIR3™, a leader in Intelligent Notification solutions for global enterprises. MIR3™’s unified, multi-modal emergency communication system supports all types of voice- and text-based communication devices and provides two-way notifications and instructions to students, staff and faculty during critical events. For more information about MIR3™, please visit their website.

In the event of a major emergency (fire, hazardous chemical spill, hurricane, weather emergency, or suspicious activity and/or threat to safety) affecting the university and surrounding campus, you will automatically receive an emergency communication from the system via a variety of vehicles, including text messaging, e-mail, and calls to cellular phones and land lines.

All students with an active general student record in the Banner Web system (for the current to upcoming term) are eligible to receive JeffALERT notifications.

All paid university faculty and staff are eligible to receive JeffALERT notifications. Please update PeopleSoft to ensure your contact information for your cellular phone and campus phone are current so you can receive these notifications.

For students, the information you provide in Banner Web for cellular phones and land lines, along with your Jefferson e-mail accounts, will be used. For faculty and staff the system will use information included in PeopleSoft. It is therefore important for you to make sure all your information is up to date. Please provide a cellular phone number (if you have one) and populate the CAMPUS phone number with the complete office number you wish to use for emergency communications. The system will automatically use your Jefferson e-mail account.

Since the JeffALERT system will be used to notify you in an emergency situation, we strongly recommend that you provide contact information for YOU, the subscriber. Provide the contact numbers you are most likely to check/answer should a message be sent to you…most likely, while you are on campus.

The contact information that you enter into Banner Web or PeopleSoft, such as your cellular phone number, main number or office number, will only be provided to MIR3™ for the explicit purposes of notifying you in the event of an emergency. MIR3™ has agreed that they have no right to use your contact information for any purpose other than notifying you via the JeffALERT Emergency Notification System. They do not have rights to sell, disclose or trade your contact information.

Only the individuals employed by Jefferson who must use this information to administer and manage the JeffALERT Emergency Notification System will have access to your contact information.

JeffALERT is set up to contact you using a number of vehicles including text messaging, emails, and automated calls to cellular phones, office phones and landlines. The system will cycle once through these vehicles to ensure it has notified you of an emergency situation.

For text messaging, the number that will display on your cellular phone is: 24639. We would recommend that you save this number in your cellular phone address book and identify it as the JeffALERT number. Future emergency text messages will then automatically display JeffALERT.

For phone, the Caller ID function on your cellular, office or landline (if available) will display the following number: 1-866-609-8026. This is the emergency communications number for JeffALERT. For your cellular phone/Blackberry, etc, we would suggest that you also save this number in your address book and identify it as a JeffALERT number so it automatically displays that identifier during future calls.

NOTE: In the rare event that the JeffALERT system is undergoing scheduled or unscheduled maintenance during an actual emergency notification, the number may change to one of two alternates: 1-800-330-5889, or 1-800-823-1167. We recommend that you also program these numbers into your cellular phone and associate them with JeffALERT.

The JeffALERT Emergency Notification System provides students, faculty and staff with an additional layer of security and protection in emergency response, in conjunction with our already established emergency communication methods, which include: University-wide broadcast emails, online updates via Pulse, public address systems, and coordinated use of campus security and public media outlets.

YES, testing is an important part of ensuring that the system works properly and that everyone is comfortable with what to expect from the system when activated. When we test JeffALERT, you will be notified in advance of the test. The notification you receive will also indicate that the Alert is a test.