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PC-related Hardware

IS&T has researched a variety of PC, printer, and related hardware and software and has chosen several preferred vendors. For PCs, they are Dell and Apple. For printers we support Hewlett-Packard.

Clients who purchase hardware and software through IS&T will receive full repair and troubleshooting support with certified technicians. Individuals who purchase other brands will receive limited support depending on the staff's familiarity with these devices.

PC Hardware Standards

The following are our standard brands, devices, and configurations of IS&T supported PC hardware.

Item/Type New Purchase Standards Current Support Standards Current Minimum Support Guidelines Notes
PC Desktops Dell Optiplex 7010 series is the current model available from Dell for all new purchases and lease replacements. Dell Latitude E7240 (12"), E7440 (14") All PCs that are still under their Dell three year warranty coverage are fully supported by IS&T.  Out of warranty machines are supported on a “best effort” basis.  No PCs older than the Optiplex 960 models are supported. The Dell Optiplex 960 is the oldest model that is supported.  Machines below the Optiplex 960 model are out of warranty, but may still be operable in a diminished capacity. Full support of the desktop coincides with the Dell Warranty Status.
PC Notebooks Dell Latitude E7240, and E7440) models are the current models available from Dell for all new purchases and lease replacements. All laptops that are still under their Dell three year warranty coverage are fully supported by IS&T.  Out of warranty machines are supported on a “best effort” basis.   Full support of the desktop coincides with the Dell Warranty Status.
Macintosh The full catalog of Mac desktops and laptops are available for purchase except iPads All Macs that are still under Apple warranty coverage are supported by IS&T.
 
Any Mac running Leopard OS 10.5  
Wireless Networking Intel PROset Wireless
Dell Wireless adapters
Support available for connection to Jefferson’s Clinical Wireless Network only. WPA Enterprise or Higher. No support provided for connections to other networks.  Personally owned devices are not permitted on the Clinical Wireless network.
Network Printers Hewlett-Packard
Xerox (Phaser series)
HP printers are the standard on campus for network printing.  Connection and driver support for all printers is provided by IS&T.    Only specific HP network printers support Last Word and/or IDX printing. Xerox phaser printers do not support LW or IDX printing. 
Local Printers Hewlett-Packard/Dell Hardware support for Dell printers that are still under Dell warranty is provided by IS&T.   Local printers not purchased through IS&T are completely unsupported.  Printer sharing is not allowed.
Scanners HP Business Class Scanners that support USB connection. IS&T supports driver and software issues only. Scanners using SCSI or Parallel Port connections are supported on a “best effort” basis. Scanners using Windows 95 or 98 drivers are not supported.
PDAs and Converged Devices Devices that can run Intellisync software and Blackberries In order to be able to run Intellisync, a device must be running Windows Mobile 5.0 or 6.0, or Palm OS 4.1 or greater. Blackberries must be 8100 series or above. IS&T does not support the iPod Touch or the iPhone.
External Storage Apricorn Aegis Encrypted External Hard drives Apricorn Aegis secure key flash drives 256bit     IS&T is not responsible for data loss incurred by clients due to disk failure.  Windows file sharing is not permitted.
Other Hardware   Monitors:  Monitors still under Dell warranty coverage will be replaced by IS&T.  Out of warranty monitors are replaced at client’s expense.

Loaner PCs:
  Loaner PCs are provided as a courtesy and on a limited basis to clients when a current PC is being replaced and will only be provided upon receipt of a valid RTP for a replacement device.

Keyboards & Mice
:  Input devices still under Dell warranty coverage will be replaced by IS&T.  Out of warranty devices are replaced at client’s expense.
   

date revised 10/01/14

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