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Software Standards

Below is a list of our current supported standards and minimum support guidelines.

Item/Type

New Purchase Standards

Current Support Standards

Current Minimum Support Guidelines

Notes

Operating System (Desktop/ Notebook)

Microsoft Windows 7 Macintosh OSX 10.8 (Mt. Lion)

Microsoft Windows 7 Macintosh OSX 10.8 (Mt. Lion)

 

Micro soft
Windows XP SP3
Macintosh OSX 10.5 (Leopard)

 

No support for any Windows NT, 95, 98, 98SE, or ME operating systems is available. Machines running Windows NT, 95, 98, 98SE, 2000 and ME machines will not be disconnected from the network unless a security threat is detected.

Any machines running Windows XP will be upgraded to Service Pack 3, before any other support is performed.

Operating System
(Mobile Device)

Macintosh IOS
Windows Mobile 8

Macintosh IOS
Windows Mobile 8

BlackBerry
Windows Mobile 8

 

Office Productivity Suite

Microsoft Office

PC: Microsoft Office 2010
Macintosh: Microsoft Office 2011

PC: Microsoft Office 2010
Mac: Microsoft Office 2009

 

Email

 

 

 

Windows:  Microsoft Office Outlook 2010

 

Macintosh:  Microsoft Office Outlook 2011

 

Webmail:  http://jeffmail.jefferson.edu

 

Web Browser (Windows)

Internet Explorer

Internet Explorer 8

 

All other versions of Internet Explorer, Chrome, Safari and Mozilla Firefox are not compatible with many University and Hospital applications and are not supported.

Remote Troubleshooting/ Desktop Management

The Altiris Client, Altiris Agent, and Symantec Pc Anyware applications are required on machines connected to the Jefferson network and are required to qualify for any IS&T support.

Antivirus/ Antispyware

Symantec (Corporate Edition, Managed Configuration) and Credant file encryption is required on all machines connected to the network and is required to qualify for any IS&T support.

Enterprise Calendaring

JeffCal

Requires a calendaring account from IS&T; additional monthly charges apply.

PDF Software

Adobe

Acrobat X

Acrobat 9

 

Hard Drive Configuration

Windows: NTFS, Single partition

VPN Software

Cisco VPN Remote Access Portal (RAP)

 

 

Requires a dial-up account from IS&T; additional monthly charges apply. Access to applications and printing capabilities are limited through the Remote Access Portal (RAP).

Network Protocol

TCP/IP – One IP address per device per network port. Client-installed hubs, switches, and other networking devices are prohibited. Devices not owned by Jefferson are not permitted on the network; all devices must have a valid record in Asset Registration, and all Asset Sticker.

Network Authentication 

All users must use their TJU-MST domain accounts to log in.

MS User License

Network Storage (Departmental shares)

10GB of storage is provided free of charge for departmental network shares.

Network Storage (Personal network drives/ “home folders”)

JeffShare/Xythos Drive: 500MB of storage is provided free of charge to all users with a TJU-MST domain account.

date revised 11/14/13

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