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Software Standards

Below is a list of our current supported standards and minimum support guidelines.

Item/Type New Purchase Standards Current Support Standards Current Minimum Support Guidelines Notes
Operating System (Desktop/Notebook) Microsoft Windows 7 Macintosh OSX 10.8 (Mt. Lion) Microsoft Windows 7 Macintosh OSX 10.8 (Mt. Lion)

Micro soft
Windows XP SP3
Macintosh OSX 10.5 (Leopard)

No support for any Windows NT, 95, 98, 98SE, or ME operating systems is available. Machines running Windows NT, 95, 98, 98SE, 2000 and ME machines will not be disconnected from the network unless a security threat is detected.

Any machines running Windows XP will be upgraded to Service Pack 3, before any other support is performed.
Operating System
(Mobile Device)
Macintosh IOS
Windows Mobile 8
Macintosh IOS
Windows Mobile 8
BlackBerry
Windows Mobile 8
 
Office Productivity Suite Microsoft Office PC: Microsoft Office 2010
Macintosh: Microsoft Office 2011
PC: Microsoft Office 2010
Mac: Microsoft Office 2009
 
Email   Windows:  Microsoft Office Outlook 2010  
Macintosh:  Microsoft Office Outlook 2011  
Webmail:  http://jeffmail.jefferson.edu  
Web Browser (Windows) Internet Explorer Internet Explorer 8   All other versions of Internet Explorer, Chrome, Safari and Mozilla Firefox are not compatible with many University and Hospital applications and are not supported.
Remote Troubleshooting/ Desktop Management The Altiris Client, Altiris Agent, and Symantec Pc Anyware applications are required on machines connected to the Jefferson network and are required to qualify for any Jeff IT support.
Antivirus/Antispyware Symantec (Corporate Edition, Managed Configuration) and Credant file encryption is required on all machines connected to the network and is required to qualify for any Jeff IT support.
Enterprise Calendaring JeffCal Requires a calendaring account from Hospital IS; additional monthly charges apply.
PDF Software Adobe Acrobat X Acrobat 9  
Hard Drive Configuration Windows: NTFS, Single partition
VPN Software Cisco VPN Remote Access Portal (RAP)     Requires a dial-up account from Hospital IS; additional monthly charges apply. Access to applications and printing capabilities are limited through the Remote Access Portal (RAP).
Network Protocol TCP/IP – One IP address per device per network port. Client-installed hubs, switches, and other networking devices are prohibited. Devices not owned by Jefferson are not permitted on the network; all devices must have a valid record in Asset Registration, and all Asset Sticker.
Network Authentication  All users must use their TJU-MST domain accounts to log in. MS User License
Network Storage (Departmental shares) 10GB of storage is provided free of charge for departmental network shares.
Network Storage (Personal network drives/ “home folders”) JeffShare/Xythos Drive: 500MB of storage is provided free of charge to all users with a TJU-MST domain account.

date revised 11/14/13

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