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Students Frequently Asked Questions

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General Questions

There are many ways to get IT support here at Jefferson:

  • You can call IS&T Operations Center at 3-7975 to speak with a support representative.
  • You can fill out a Service Request form.
  • You can contact the staff of the Learning Resource Centers by phone at (215) 503-8407 or by email at LRC@lists.jefferson.edu, for individual assistance with general research and productivity software, including support using computer-assisted instruction and email programs.

To see uptime status of key systems and services visit the System Status page.

Students are not required to bring a computer on campus. We have computer labs and the library is open 24/7 with computers available for all students & faculty. Most students do choose to bring their own computers for convenience.

Recommended Minimum Configurations for New Laptop Systems

    Windows Mac OS
Hardware Processor Core 2 Duo T5750 or higher (2.00GHz) Core 2 Duo (2.1 GHz) or higher
Memory Ram 2.0 GB 2.0 GB
Hard Drive 160 GB 120 GB
Graphics Built-in video card Built-in video card
Sound Built-in audio & speaker Built-in audio & speaker
Miscellaneous DVD±R/CD-RW drive DVD±R/CD-RW drive
Network Connection 10/100/1000BaseT Ethernet 10/100/1000BaseT Ethernet
Wireless Network Connection Built-in Wireless A/G/N Network Card (Intel Preferred) Built-in Airport Exterme Card
Recommended Operating Systems Windows 7 or higher Mac OS X 10.6 or higher
Antivirus / Anti-spyware with current updated license

Yes, you can purchase a new computer through the University, a discount on Dell and Apple PCs is available to all TJU students.

We can't stress enough the need for antivirus and antispyware software.  Viruses and spyware target a machine with the intent of stealing information, making computers inoperable, or disrupting the network.

JeffWireless

You can either try to configure your PC yourself for wireless following the instructions in the Wireless Network Section, or you can visit us at the Jeff IT Desk in the Scott Memorial Library 2nd floor for walk in assistance.

You need:

  1. Campus Key – Everyone with the University/Hospital has a campus key. If you do not have a Campus Key, please speak to the Registrars Office, or your program manager. NOTE: Jeff IT does not supply temporary or permanent Campus Keys.
  2. Either a PC or Macintosh computer.
  3. Wireless card. More info on cards.


College/Curtis
— 2nd floor and Auditoriums
Jefferson Alumni Hall — basement, 1st floor, Mezzanine & Auditoriums,
rooms: 207, 307, 407 & 509
Jefferson Hospital for Neurosciences — floors: 2, 4

Full Building Coverage
Barringer, Martin & Orlowitz
Bluemle
Edison
Hamilton
Health Professions Academic Building

Scott

<p>At this time, none of the mainstream video game consoles from Nintendo, Sony, and Microsoft are compatible with Jefferson's wireless network. The student network is for educational and research purposes only.

Jeff IT currently does not support PDA's on the wireless network.

No. Jeff IT does not lock down your wireless to just our network. On occasion we upgrade the version of your wireless software and with some software the profile(s) do not "carry" over. This  requires a re-setup some of your wireless connections. Connecting to Jeff Wireless does not prohibit your abilities to connect everywhere else.

Don't panic. Let's run thru the troubleshooting checklist first:

  1. Did you restart your computer? If a computer is on standby for a long time or if some system processes freezes it might affect the software controlling your wireless card. A simple restart would fix that.
  2. Did you change your password recently? (JeffMail, Pulse, library computers are all affected by a password change) If you did change your password, did you enter the new password in your wireless software?
  3. Did your status as a student change? If for any reason your account is on hold at the registrar's office, your account status will be "frozen" until the situation is cleared up with the registrar's office. Jeff IT does not have the authorization to reactivate your account. Contact the registrar's office to discuss the reactivation of your account.
  4. Did you recently get employed by the University/Hospital? When you are employed by the University/Hospital your access changes. You are given additional rights to access the University/Hospital system. Please reset your password to ensure all your account passwords are in sync.
  5. Are other people around you affected as well? If people around you are affected and their wireless stops working we might be experiencing some network issues, please call Jeff IT at 215-503-7600 to let us know.

As always, Jeff IT thanks you for your patience and we will try to remedy the issue as soon as possible.

JeffMail

JeffShare

The web address for outside access to your drive is: http://jeffshare.jefferson.edu. Use your normal campus key and password to gain access (the same that you use to access Pulse).

Jeffshare uses a folder called Trash. This acts like the Recycle Bin on your desktop. When you delete files they are moved to this folder not deleted. You will need to go into this folder and delete the files a second time to actually clear them. Note: All files in this folder DO COUNT AGAINST YOUR QUOTA.

In your  JeffShare drive there is trash folder, all your deleted items gets moved there  by default. You can move it back and restore deleted data from the trash  folder. If you delete items from your trash folder Jeff IT does not support any  data recovery from that point. JeffShare should never be your primary backup  location.

Service Requests

There are two ways you can request IT services:

  1. You can call the Jeff IT Service Desk.
  2. Or you can open a service request yourself.

Always provide your Campus Key.  
You should also provide the best number to contact you, a general office number not usually the best method for contact.  You should also provided the location of where the device having the issue resides.  Many times tickets are opened by clients for others in different locations.  The more info the better.

You will be contacted by a Jeff IT service desk analyst who will make every attempt to resolve your problem remotely.

Network Registration

In today’s computing environment, virus and network attacks are rampant. Network security is essential to maintaining a "healthy" network for everyone. All faculty and staff already register their PC's on the network. By requiring users to validate to our network, we will be better equipped to protect our Network users of any malicious attacks.

Starting December 28th at 6am you will be required to self register your PC to access the network. This will simply require that you enter your campus key and password. Afterwards you will be automatically prompted to re-register every June 30th and December 31st.

Currently only PC's and Apple computers are permitted and supported on the Jeff Network. Please refer to the Jeff Network Access Agreement.

The "MAC address" is a unique number that is burned into your computer's network interface by the manufacturer. It is short for Media Access Control address, and is what we use to identify your computer when you register it. It is made up of 6 groups of two hexadecimal digits separated by hyphens or colons (for example: 12-34-56-78-90-ab). Each network interface device or card (wired or wireless) needs to be registered.

After registering your device the MAC address is associated with your campus key. Should there be a security problem with your computer, IS&T will be able to contact you and notify you about the issue. Once you've registered, be assured that at no time will any software or downloads be added to your computer.

Gmail

Your email address is not expected to change as part of the  initial migration.

No.  Mailing list membership is not being changed.

Your forward will cease to function as your Jefferson.edu  email is forwarded to the gmail servers.

The gmail accounts for Jefferson.edu are completely separate  from personal gmail accounts.

No.  The gmail accounts for Jefferson.edu are completely separate from personal gmail accounts.  You are free to configure a forward of your mail from your Jefferson gmail account to your personal gmail account.

We are migrating all clients that fit the determine migration criteria.

We are migrating only the clients that fit the determine migration criteria.

Jeff IT recommends that you review your filter settings prior to the migration.  Jeff IT is looking at an option to allow access for a limited time after the migration so that you can retrieve any filter information that you may have missed.