Thomas Jefferson University

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Students Frequently Asked Questions

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General Questions

There are many ways to get IT support here at Jefferson:

  • You can call IS&T at (215) 503-7600 to speak with a support representative.
  • You can fill out a Service Request form.
  • You can contact the staff of the Learning Resource Centers by phone at (215) 503-8407 or by email at, for individual assistance with general research and productivity software, including support using computer-assisted instruction and email programs.

To see uptime status of key systems and services visit the System Status page.

Students are not required to bring a computer on campus. We have computer labs and the library is open 24/7 with computers available for all students & faculty. Most students do choose to bring their own computers for convenience.

Recommended Minimum Configurations for New Laptop Systems

    Windows Mac OS
Hardware Processor Core 2 Duo T5750 or higher (2.00GHz) Core 2 Duo (2.1 GHz) or higher
Memory Ram 2.0 GB 2.0 GB
Hard Drive 160 GB 120 GB
Graphics Built-in video card Built-in video card
Sound Built-in audio & speaker Built-in audio & speaker
Miscellaneous DVD±R/CD-RW drive DVD±R/CD-RW drive
Network Connection 10/100/1000BaseT Ethernet 10/100/1000BaseT Ethernet
Wireless Network Connection Built-in Wireless A/G/N Network Card (Intel Preferred) Built-in Airport Exterme Card
Recommended Operating Systems Windows 7 or higher Mac OS X 10.6 or higher
Antivirus / Anti-spyware with current updated license

Yes, you can purchase a new computer through the University, a discount on Dell and Apple PCs is available to all TJU students.

We can't stress enough the need for antivirus and antispyware software. Viruses and spyware target a machine with the intent of stealing information, making computers inoperable, or disrupting the network.


You can either try to configure your PC yourself for wireless following the instructions in the Wireless Network Section, or you can visit us at the IS&T Desk in the Scott Memorial Library 2nd floor for walk in assistance.

You need:

  1. Campus Key – Everyone with the University/Hospital has a campus key. If you do not have a Campus Key, please speak to the Registrars Office, or your program manager. NOTE: IS&T does not supply temporary or permanent Campus Keys.
  2. Either a PC or Macintosh computer.
  3. Wireless card. More info on cards.

College/Curtis — 2nd floor and Auditoriums
Jefferson Alumni Hall — basement, 1st floor, Mezzanine & Auditoriums,
rooms: 207, 307, 407 & 509
Jefferson Hospital for Neurosciences — floors: 2, 4

Full Building Coverage
Barringer, Martin & Orlowitz
Health Professions Academic Building



Service Requests

Network Registration


date revised 10/25/09

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