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2013 Service Upgrade

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Upgrade Overview

PLEASE NOTE: Microsoft has noted that users accessing JeffMail from Windows XP computers may experience less-than-ideal response times within the new Outlook Web App.  If you experience slowness within the new Outlook Web App, IS&T recommends setting your account to use the Outlook Web Lite App.  Instructions on changing this setting can be found here:
Enabling the Lite Version of the Outlook Web Lite App


Click here for instructions on determining whether you are using Windows XP or Windows 7 to access your JeffMail.

Jefferson University faculty and staff Exchange Online email accounts were recently upgraded to Exchange Online 2013. Please browse the sections below for more information on this service upgrade:

What’s New in the Exchange Online Service Upgrade
A Closer Look at the Updated Outlook Web App
What to Expect During and After the Upgrade

What’s New in the Exchange Online Service Upgrade

This service upgrade will provide Jefferson Faculty & Staff with some exciting new features. The section below lists some of the new Exchange Online features that will be available to users following the upgrade.

New Features in Email

  • Clean new look - The Outlook Web App has a new clean look optimized for easy touch-access on tablets and mobile phones.  For more details on the improved OWA interface, please see the section below titled A Closer Look at the Updated Outlook Web App.

    Please note that users accessing JeffMail from Windows XP computers may experience less-than-ideal response times within the new Outlook Web App. If you experience slowness within the new Outlook Web App, IS&T recommends setting your account to use the Outlook Web Lite App. Instructions on changing this setting can be found here.
  • Increased mailbox storage - User mailbox storage will be increased from 25GB to 50GB.
  • Outlook Web Apps - The Microsoft Outlook Web App (OWA) has added several apps: Bing Maps, Suggested Appointments, and Action Items. These apps are integrated with OWA and extend the information and functionality of messages and calendar items.
  • Inline compose - In addition to reading your mail in the reading pane, you can now compose replies and forwards in the reading pane. You still have the option to open your response in a new window.
  • Refine search results with a click - You can quickly refine your search results by selecting an option to change the folders included in the search and the time period searched.

New Features in Calendar

  • Merged calendars views - When you add an additional calendar to your calendar view, the added calendar will be merged with yours to make it easier to find scheduling overlaps. Each calendar will have its own color, which you can change. If you’re using the day view of your calendar, you can split the calendars into separate columns.
  • Click for details - Click any item in your calendar to see a quick view of the details. In addition to a snapshot of the information, you’ll find controls to edit items that you own or respond to meeting invitations. Double-click an item to open it in a view that shows all details.
  • More useful month view - The month view now includes an agenda for the current day, and the grid will show as many items as possible based on your screen size plus a number indicating the number of items not displayed for each day.

New Features in Contacts (People)

  • Linked Contacts. Outlook Web App will look for similar entries in your Contacts folder and will link them together in a single contact card. You can manually link or unlink entries.

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A Closer Look at the Updated Outlook Web App

If you have used Outlook Web App (OWA) before, you will notice many updates after the service upgrade. OWA has been upgraded with new features and new ways to manage your mailbox.  The images below show some of the new OWA features that will be available to you after the upgrade.

Please note that users accessing JeffMail from Windows XP computers may experience less-than-ideal response times within the new Outlook Web App.  If you experience slowness within the new Outlook Web App, IS&T recommends setting your account to use the Outlook Web Lite App.  Instructions on changing this setting can be found here.

*** Please note that clients who access their Jefferson employee email using Outlook and/or mobile device mail apps will see no change in functionality or appearance.

The Top Navigation menu

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The navigation menu for has moved to the top of the Outlook Web App. The new navigation menu gives you quick access to your email (Outlook), calendar, contacts (People) and news feeds. Clicking on news feeds will show any RSS feeds you may have added through Outlook or OWA.

Mailbox & Email Lists

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The image above shows some of the many new user-interface changes you will see after your account is upgraded. Emails can be easily searched or filtered. The New Email button is more prominently displayed and unread emails are now marked with a vertical blue line.

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The overall look and feel of the Outlook Web App has been improved. The way emails are presented in your email list can be easily changed and conversations can be quickly sorted by many different email attributes.

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What to Expect During & After the Upgrade

During the Upgrade

Email accounts are upgraded on an individual basis, so different people will be upgraded at different times. If you have delegated access to your email account to another person, access should continue throughout the upgrade. In the event that person has trouble accessing your mailbox during the upgrade via Outlook, try using the Outlook Web App by logging into JeffMail (http://jeffmail.jefferson.edu).  Access to shared calendars should also work throughout the service upgrade.

After the Upgrade

Outlook

If you are in Outlook when your mailbox is upgraded, you’ll see a message saying “Your Microsoft Exchange Administrator has made a change that requires you to quit and restart Outlook.” Just close and re-open Outlook, and things should continue as before.  Please note that if you have connected your Outlook to multiple Jefferson email accounts (for example, via delegated access or shared email accounts), you will be prompted to restart Outlook as each mailbox is upgraded.

Please note that if you have delegated access to your email account to someone else (or had access delegated to you), you may experience a brief period where access to the delegated account isn't available.

If you are using the Outlook Web App in the browser when your mailbox is upgraded, you’ll see a similar message, and will have to sign out and sign back in. When you sign back in, you will be using the new Outlook Web App.

**Please note that after the upgrade, spell-check will stop working in the
Outlook Web App.

Mobile Devices

Mobile devices that use Exchange ActiveSync to connect to Jefferson Exchange Online email should be able to access your email throughout the upgrade.

** If you currently have your mobile device configured to receive email using the IMAP protocol, IS&T strongly suggests reconfiguring your mobile device to connect to Jefferson Exchange Online email via the MAPI protocol.  Instructions for setting up Jefferson Exchange Online email on your mobile device via MAPI can be found on the IS&T Exchange Online FAQ page.

If you have any questions about this service upgrade, or if you experience issues following the upgrade, please call the IS&T Service Desk at 3-7600.

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