Thomas Jefferson University

Main menu:

Information for
Patients & Vendors


To help ensure that any e-mail communication you receive from Jefferson containing ePHI (Electronic Protected Health Information) stays secure and confidential, we will encrypt all messages we send to patients that contain ePHI by using ZixCorp Encryption Services. ZixCorp's easy-to-use e-messaging protection makes it easy for you to receive, read and reply to all of our protected communications.

The privacy of your health related information is important to us and we want to ensure that any sensitive information that is shared between us stays secure and confidential.

Retrieving a Secure E-Mail

If you have been sent a secure email from Jefferson, ZixCorp will send you a message with instructions on how to view the email from the ZixMessage Center™.

Below is an example of an email sent from the ZixMessage Center™.

Secure E-Mail

To retrieve your secure e-mail from the ZixMessage Center™, click the Open Message link from the email contents.

Open message

Select the appropriate link below, depending on whether you are a new or existing ZixCorp user.

Instructions for new ZixCorp users
Instructions for returning ZixCorp users

For New ZixCorp Users

If you have never logged into the ZixMessage Center™ before, you will be taken to a Register Account secure webpage.

1) Create a password for your ZixCorp account and click Submit. You will use this password each time to log into Jefferson's secure message center.


2) Once your account has been successfully created, you will be presented with the following page.


3) You will receive an email containing instructions on how to activate your new ZixCorp account. Once your account has been activated, you will be presented with the following page:

Activation Successful

4) Click the Continue link to sign into ZixMessage Center with your new password.

Message Center

5) Once signed in, you will be able to view your secure messages.


For Returning Zix Users

Returning ZixCorp users will not need to re-create a login password. Sign-in to the ZixMessage Center using your email address and ZixCorp password to view your secure message(s).


Frequently Asked Questions

Secure Messaging is the automatic process of:

  • Identifying outbound email messages that contain electronic Protected Health Information (ePHI)
  • Encrypting the email messages that have been identified as containing ePHI
  • Sending encrypted email messages using ZixCorp's Best Method of Delivery™

Jefferson has implemented Zix email encryption to enhance the security of emails that contain confidential information. Encryption provides protection while email moves across the internet, and while it would be very unusual for an email to be read by an unauthorized individual while it was traveling to you, we are committed to doing everything we can to keep your personal information secure.

If the recipient does not retrieve the message within 14 days from when it was sent, you will receive an expiration notification email. The original message will be deleted from the secure Web site.

The message expiration date for this system is 14 days from the date the message is sent, and applies to all messages sent and received. This pre-set date appears in the header section of the message as well as in the Expiration Date column in the Inbox and Sent Message views. This is the maximum number of days a message will be held in the system if it is not opened.  Messages that have been opened will be ratined for 60 days. Once the expiration date has been reached, the message contents and attachments are securely deleted. Messages should be saved on your local computer if you need to retain them for any reason.

Attachments are supported as part of the Compose, Forward and Reply actions. Users click on the Attach Files button and select the file(s) they wish to attach to the message. There is no limit to the number of files that can be attached to a message; however, the total size of all files attached to a message cannot exceed 10MB.

Many email systems provide transparent encryption that is compatible with the Zix encryption system used by Jefferson.  If your email system supports these features, emails will be delivered to your inbox as normal but will still be protected while they are transmitted over the internet.  Messages delivered in this way will include a short notice stating “This message was sent securely using ZixCorp.”

Email accounts are never purged from the ZixPort.

Read More