Telehealth Facilitator Certificate


  • College of Health Professions

Institute of Emerging Health Professions
& Jefferson Health

Degree Earned

  • Certificate

Program Length

5 weeks

Program Type

  • Online



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Program Contact

Name: Shruti Chandra, MD, MEHP
  • Program Director, Digital Health and Telehealth Facilitator Certificate
  • Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine
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Telehealth - The Future of Medical Care Delivery

As healthcare strives to connect an expanding pool of patients to their healthcare providers, telehealth is poised for massive growth. Telehealth broadens access to healthcare, increases efficiency while reducing costs, and enhances patient safety, quality of care, patient satisfaction, and health outcomes.

As telehealth expands and is adopted by more hospitals, there is an emerging need for trained professionals, who will effectively and efficiently deliver telehealth services. Soon telehealth programs will not be able to run without a Telehealth Facilitator. However, formalized training is scarce and underdeveloped. In response to this need, a Telehealth Facilitator Certificate Program was designed by the National Academic Center for Telehealth at Thomas Jefferson University.

The Telehealth Facilitator Certificate program is now one of the only four accredited telehealth training programs by the American Telemedicine Association.

Telehealth a Major Resource During a Crisis

COVID-19 has disrupted our world like nothing we have seen before; from large and small businesses to the banking industry to academic institutions – all are forced to adapt rapidly. This new normal requires strong and strategic resources to continue serving clients, students, and patients, and also the internal workforce. The Jefferson College of Health Professions and Jefferson Health have put together a brief presentation on telehealth.

Introduction to Telehealth introduces providers to telehealth as a major resource to combat the spread of the disease. As leaders in telehealth, experts from Thomas Jefferson University Hospital provide healthcare professionals an introduction to telehealth, tips for conducting a virtual visit, and how to leverage telehealth during a national disaster.

I participated in the Telehealth Facilitator Certificate program in order to continue my education in an innovative area of interest. I have taken on more responsibilities in my day-to-day operations and received a better understanding of where telehealth started, where it is now, and where it will be in the future. I plan to apply to a Masters of Healthcare Administration Program in order to further my studies and understanding of how to operate healthcare systems and hospitals.

Andrew Vincent

Why Jefferson?

"The advantage of getting trained by Jefferson is that we are an academic medical school, we have experience delivering telehealth services in every department in the health system, and the curriculum was developed in combination with Jefferson full-time academic physicians and Jefferson telehealth administration. We bring to the table clinical, academic, and program level telehealth experience."

Judd E. Hollander, MD
Associate Dean, Strategic Health Initiatives, Sidney Kimmel Medical College
Vice Chair, Finance and Healthcare Enterprises, Department of Emergency Medicine, Thomas Jefferson University

System Requirements

Please ensure that the computer you plan to use meets the following requirements:

  • Operating System: Microsoft Windows, Apple Mac OS X, Apple iOS (iPad)
  • Supported Browsers: Google Chrome, Mozilla Firefox, Apple Safari
  • Internet Connection: Broadband recommended

Accreditation Statement & Credit Designation

In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The Thomas Jefferson University designates this educational activity for a maximum of 10.25 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity awards 10.25 nursing contact hours.

Other Healthcare Professionals
This certificate indicates participation in this educational activity, which is designated for 10.25 AMA PRA Category 1 Credits™.


Shruti Chandra, MD, MEHP 
Program Director, Digital Health and Telehealth Facilitator Certificate 
Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine

Alexander Kleinmann, MD
Clinical Assistant Professor, Department of Emergency Medicine