Telehealth Facilitator Certificate


  • College of Health Professions

Institute of Emerging Health Professions
& Jefferson Health

Degree Earned

  • Certificate

Program Length
5 weeks

Program Type

  • Online


Program Contact

Name: Shruti Chandra, MD, MEHP
  • Program Director, Digital Health and Telehealth Facilitator Certificate
  • Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine
Contact Number(s):

Contact Admissions

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Upon completion of the Telehealth Facilitator Certificate Program, learners will be able to:

  1. Compare and contrast telehealth and standard healthcare delivery.
  2. Define the applications, benefits and challenges of telehealth delivery.
  3. Recognize the role of the telehealth facilitator within the inter-professional team.
  4. Identify and employ common telehealth technologies with technical, clinical and operational proficiency.
  5. Describe general troubleshooting tips during Telehealth encounters for network, connection and audiovisual concerns.
  6. Identify the ethical, legal, and regulatory considerations surrounding Telehealth use paying close attention to “webside” manner.


The program consists of five online asynchronous learning modules. Each module is expected to be completed within a week.

The five modules are:

  1. An Introduction to Telehealth: Introduces Telehealth as a mode for healthcare delivery, and explains the role of a Telehealth facilitator
  2. Expansion of Telehealth: Describes the different types of Telehealth delivery and its challenges
  3. Settings of Telehealth Delivery: Describes the applications of Telehealth for inpatient and outpatient settings
  4. Troubleshooting in Telehealth: Engages the learner to anticipate and troubleshoot technological challenges of a Telehealth encounter
  5. Essence of Coordination: Explores the legal and ethical considerations of Telehealth

Participants will also get the benefit of interacting with and learning from each other through weekly online discussions moderated by the program director.