High Reliability Health Care Academy Programs

Leadership Development Program

October 1 - December 17, 2021

Co-sponsored by:

Safe & Reliable Healthcare

Are you ready to lead? In today’s dynamic healthcare environment, leaders must be able to provide quality health care while they manage advances in technology, financial pressures, and extraordinary clinical challenges. Delivering safe, effective and reliable care requires an approach that integrates the science and practice of High Reliability, Quality Improvement, Leadership, Culture, Knowledge and Learning Systems.

In partnership with  Safe and Reliable Healthcare, LLC, JCPH is pleased to offer the High Reliability Healthcare Academy (HRHA), Leadership Development Program. This targeted training program for leaders  will uniquely position them to meet  complex and dynamic challenges. 

Learn from the Success of Others

Designed for leaders (individuals or teams) within any healthcare organization, this intensive program helps participants to: 

  • Identify a consistent framework to align organizational efforts. 
  • Assess the current state of performance within an organization and design the strategies for change and transformation. 
  • Implement actionable strategies, skills, and data analytics aligned to priorities to enrich current performance demands and operational needs.
  • Design structures and processes that support the organization's high reliability journey. 

Who Should Attend?

Teams or individuals who are responsible for implementing and maintaining operational efficiencies, throughput, and optimizing patient flow.  

Chief Operating Officers  Service Line Leaders 
Chief Nurse Executives  Financial Analysts 
Pharmacy Directors  Quality Improvement Leaders 
Medical Directors  Patient Safety Officers 
Nursing Directors  Chief Quality Officer 

Session Dates and Information

This online program runs weekly on Fridays from October 1 - December 17, 2021 (no class on November 26). Participants can expect to spend approximately 4 hours per week on this class (2 hours live/online plus personal reflection time in between classes). 

Application for credits has been filed with the Thomas Jefferson University Office of Continuing Professional Development. Determination of credits is pending.

Registration Fees

Online Virtual Program: $8,495 USD per person
Group rate 3-5 attendees: $7,495 USD per person 
Group rate 6 or more attendees: $6,845 USD per person
Special *government/clinic rate: $6,845 

*Government shall apply to individuals who are full-time employees of federal, state or local regulatory agencies (i.e., a state university health system or local public hospital is a provider, not government); and "clinic" shall apply to full-time empoylees of a Federally Qualified Health Center (FQHC) or safety net clinic. 

Please note: This course is limited to 40 participants in order to maximize interaction and discussion and mentor management. 

Lead Faculty

Amelia Brooks, MSc 
Chief Knowledge and Implementation Officer
Safe & Reliable Healthcare           


A globally recognized expert in patient safety, high reliability and quality improvement with a background in human factors, culture change and large scale improvement efforts. Ms. Brooks has over 15 years’ experience of driving improvement in healthcare around the world from both internal and consultative roles.

Ms. Brooks has worked operationally in management and leadership roles in primary care, acute care, regional and national organizations and most recently completed four years as Senior Director (Europe & Patient Safety) at the Institute for Healthcare Improvement (IHI) where she remains as Senior Faculty. She has has been instrumental in developing theoretical and practical concepts in the field including designing a revised approach to Just Culture and being core faculty for the IHI Patient Safety Executive Development Program.

Ms. Brooks is a Generation Q Fellow with the Health Foundation (UK) and regularly presents at international and national conferences. Miss Brooks has supported many organizations on transformational journeys to high reliability and improved quality, including running a European leadership network with senior leader representatives from up to 12 countries at a time. She has also contributed to the design and development of several significant contributions to the field including creating the Life QI improvement system in partnership with SeeData. 

Allan Frankel, MD
Chief Executive Officer
Safe & Reliable Healthcare 



Dr. Frankel is an internationally recognized expert in high reliability with a deep focus on leadership and culture change. Over the last three decades, Dr. Frankel has assessed more than 1000 organizations and trained and certified more than 3000 healthcare leaders and managers in safety and reliability. As Senior Faculty for the IHI and the Intermountain Advanced Training Program [ATP], Dr. Frankel has designed and led well-published efforts to transform national health systems, large health plans with millions of members, and integrated care delivery systems in North America, the NHS UK and Scotland, Hong Kong, and the Gulf Region. Dr. Frankel’s career in high reliability has been highlighted by serial innovations and contributions to the field. Some of these include co-development of surveys including the SAQ survey (1994), the AHRQ/SOPS family of surveys (2002), and the SCORE High Reliability Assessment Tool (2014); Executive Healthcare WalkRounds (2001); the Global Trigger Tool to measure all cause harm (2003); and LENS High Reliability Huddle boards (2016). Dr. Frankel continues to serve as a senior advisor for reliability and safety for the Military Health System; Kaiser Permanente; Mayo Clinic; the Veterans Health Administration and several other leading systems.

Dr. Frankel serves as a longtime co-editor of the Joint Commission’s Essential Guide for Patient Safety Officers along with his business partner, Dr. Michael Leonard. Key tenets of the central framework for high reliability that Safe & Reliable Healthcare co-developed and co-published with the Institute of Healthcare Improvement, including those related to assessment and change management, have been adopted by various organizations including the Joint Commission’s ORO 2.0 program. Dr. Frankel continues to develop and share field-defining insights on high reliability and is the author of three books and numerous peer-reviewed publications.  

In the mid-90s, Dr. Frankel served as the first physician Patient Safety Officer in the United States for the Harvard hospitals / Partners Healthcare.

Anne Gallager Peach, RN, MSN, NEA-BC
Senior HRO Advisor
Safe & Reliable Healthcare 



Anne Gallagher Peach, is currently a Senior HRO Advisor at Safe & Reliable Healthcare.  She has over 30 years experience in senior management positions in healthcare including, serving as Vice President of Patient Care Services and Chief Nursing Executive for the eight-hospital Orlando Health system; Chief Operating Officer of M. D. Anderson Cancer Center Orlando; and Executive director of 150 bed Dr. P. Phillips Hospital in Orlando. In her different roles, she was responsible for strategy, operations, and achieving results. Mrs. Peach holds an advanced certification in nursing administration from the American Nurses Credentialing Center. She received her Master of Science in Nursing from the University of Pennsylvania and a Bachelors of Science in Nursing from Seton Hall University. 

Mrs. Peach spent the first part of her career as a critical care nurse and clinical nurse specialist with an expertise in pulmonary nursing. She has been as a faculty member in several universities in New Jersey and Florida. She has served on the faculty at the Institute for Healthcare Improvement. Mrs. Peach has published in journals and textbooks on nursing, leadership and education. She has served on a variety of local, state, and national professional and community organizations and boards in different elected and appointed roles. She is a Rotarian and has worked on several international projects. In 2016 she was installed as a Dame in the The Sovereign Order of Malta and volunteers annually as a nurse in Lourdes, France caring for the sick. She has received numerous of honors and awards throughout her career. Mrs. Peach was honored as one of the “100 Great Nurses” in Florida and was inducted in the Hall of Fame of Seton Hall University College of Nursing and the Florida Nurses Association. Mrs. Peach has led teams in leadership development, patient safety, and quality, and is frequently called on to present at local, state, and national conferences.  

Michael Leonard, MD
Board Chair
Safe & Reliable Healthcare 




Dr. Leonard works broadly across American Healthcare and several countries internationally. In 1999, Kaiser formed a partnership with Dr. Robert Helmreich’s Human Factors Research Group at the University of Texas, and he had the benefit of learning from people with deep expertise in safety culture and teamwork in high-risk environments. Dr. Leonard is particularly interested in the effective adoption of this learning into the world of healthcare in clear, effective and sustainable ways. Along with his colleague, Dr. Allan Frankel, he has worked extensively to develop practical, comprehensive models that enhance patient and family centered care, effective leadership, a culture of safety, collaborative teamwork, high reliability, and an environment of continuous learning and improvement. The TEM model (Team Based Engagement), co-developed with the Mayo Clinic during his time at Pascal Metrics;  and the SocioTechnical Model are used effectively to assess and intervene at a clinical unit, hospital or health system level. Safe and Reliable Healthcare has extremely dedicated, skilled individuals caring for patients. It is committed to enhancing the enhancing the delivery of safe and reliable care through a systematic framework and practical tools valuable to patients, caregivers, and healthcare organizations. 

For additional information, please contact Melissa Horowitz, Senior Project Director, Jefferson College of Population Health. 

About Safe and Reliable Healthcare: At Safe & Reliable Healthcare, our goal is for engaged healthcare teams to provide the highest quality care possible, care that is truly safe and reliable.  Our belief and experience demonstrate that organizations who excel in creating healthy cultures, harnessing knowledge, building learning systems and developing transformational leaders are better positioned to achieve High Reliability and failure-free operations over time.  We work with individuals and organizations to embed our Framework for High Reliability, using enabling technologies and results-oriented consulting to co-create sustainable transformation for and with our clients.