Student Accounts Frequently Asked Questions - Thomas Jefferson University

To view your account

Click Student link
Click Student Account link
Click Make Payment/View Invoice link

You will be directed to TouchNet, our secure payment gateway provider, to view your balance, see your bill or make a payment

What methods of payment do you accept online?

We accept ACH electronic checks or credit/debit card payments via TouchNet, our secure payment gateway provider. Credit/debit cards accepted include: VISA, MasterCard, American Express, and Discover.

Is there a convenience fee for paying via credit/debit card?

A non-refundable PayPath Payment convenience fee of 2.75% (minimum of $3 per transaction) will be applied when paying using a credit/debit card. The University will not receive any of these convenience fees, nor will such fees appear on your student account within Banner.

Is there a way to avoid paying the convenience fee?

The best way to avoid the convenience fee is paying with electronic check via Touchnet, our secure payment gateway provider.

Why is Jefferson charging a convenience fee?

Credit/debit card processing is expensive for merchants. Instead of paying processing fees, the University opts to invest these dollars in our educational programs.

Where can I mail my payment?

Thomas Jefferson University, Student Accounts Office, 1101 Market Street, 29^th Floor, Philadelphia PA 19107.

Can I make a payment in person?

We accept checks, money orders or cash during the weekday business hours of 9 am to 4 pm at Thomas Jefferson University, Student Accounts Office, 1101 Market Street, 29^th Floor, Philadelphia PA 19107.

Where are you located?

Student Accounts is located at Thomas Jefferson University, Student Accounts Office, 1101 Market Street, 29^th Floor, Philadelphia PA 19107.

What are your hours?

Our business hours are Monday through Friday from 9 am-4 pm.

Can I make a payment via EFT (electronic funds transfer)?

To obtain EFT bank information, email tuition.office@jefferson.edu with your campus key, College and amount to be paid.

Can a payment be made on my behalf?

You can grant access to authorized users such as parents, guardians or an employer. Students and authorized users have their own separate login and password; also, students and authorized users are not able to view each other's bank account or credit card information. Authorized users have the ability to view bills, make payments and receive email notifications when bills are available. You can specify as many authorized users as you wish.

There is a hold on my account; what should I do?

Email tuition.office@jefferson.edu to inquire about the hold.

How do I sign up for electronic refund?

Log onto Banner Web

To view your account:

Click Student link
Click Student Account link
Click Make Payment/View Invoice link

You will be directed to TouchNet, our secure payment gateway provider, to create or update your refund profile.

When are refunds available?

When a refund is due, you will be notified on Tuesday of its pending status via your jefferson.edu email address and it will be deposited to your specified bank account on Wednesday. Remember to update your Touchnet refund profile if you change banks or bank account information.

How do I sign my promissory note?

Jefferson partners with Conduent Business Services, LLC (formerly Xerox or ACS) to provide E-Sign Online, a streamlined, secure service that enables you to view, print and sign your educational promissory note(s) electronically. You will receive an email to your jefferson.edu address from Conduent Business Services, LLC when a promissory note(s) is available for electronic signature using your FAFSA pin.

How can I get a copy of my IRS Form 1098-T Tuition Statement?

Visit www.tra.vangent.com.

Click on first time student

Enter:

Last 5 digits of your social security number
First name
Last name
Submit

If correct, you will then be asked for:

Email address
Verify email address
Create user ID
Submit

You will then receive following message:

You have successfully created your account. You will be receiving an e-mail shortly with your temporary password and instructions on how to activate your account.

Please remember to keep track of your user ID and do not share it with others.

I am having some financial difficulties in making my payment; what should I do?

You are accountable for your balance. However, email tuition.office@jefferson.edu to discuss your particular circumstance.

How do I increase funds on my ID Card/Declining Balance Funds?

East Falls Faculty, Staff and Students are able to load additional funds to their ID Cards at any point throughout the school year!

These funds are loaded directly to your ID card. Money loaded to your card carries over semester to semester, year to year until your tenure with the university is over. Faculty and Staff with funds loaded to their ID cards receive a discount at dining locations on most food purchases.

How can waive health insurance?

https://www.firststudent.com/school_detail/waive-your-schools-health-insurance-thomas-jefferson-university/

It will take up to 2 business days to reflect on your Banner account.

How do I get additional information about JeffConnect?

To learn more about JeffConnect, please visit http://hospitals.jefferson.edu/jeffconnect/

How can I waive the JeffConnect fee?

Logon to Banner Web.

Select “Personal Information”.

Select “JeffConnect Enrollment”.

Click the “Unenrolled” radio button.

Click Submit.

The screen will show confirmation of your opt-out status and the semester fee will be removed from your account.