Clinical Experience at SKMC

Broad Street Love (formerly Broad Street Ministry)

Broad Street Love provides stabilizing services to those experiencing deep poverty and offers an open, safe space for hundreds of guests every weekday.

Services

• Daily Lunch Service Meal (every weekday)
• Mail Service (obtaining ID, establishing residency, receiving benefits and health insurance, searching for employment, and more)
• Clothing Boutique
• Personal Care (soap, deodorant, toothpaste, socks, and undergarments)
• Concierge & Guest Relations (help find work, create a mailing address, find medical and behavioral health care, apply for benefits, navigate and advocate for shelter and housing, and more)
• Spiritual
• Medical (vaccinations, health screenings, and more)
• Legal (consult with a qualified advisor)
• Other Services (housing assistance, medical and behavioral health services, public benefits, and more)

Location: 315 S Broad St., Philadelphia PA 19107
Hours of Operation: Monday – Thursday 11:30 AM – 3:00 PM
Contact: 215-735-4847

Broad Street Love Website

Project HOME's Continuum of Care has a mission to help individuals to break the cycle of homelessness by providing housing and services, beginning with street outreach.

Project HOME's Outreach Coordination Center (OCC), in partnership with the City of Philadelphia and other service providers, coordinates outreach to people living on the streets of Philadelphia.

Outreach response workers build trusting relationships that enable individuals who are homeless to accept placement in appropriate settings where they may obtain needed opportunities to stabilize their lives. The outreach teams attempt to establish a rapport that gradually leads to acceptance and openness to seeking help.

They ask: "If you see someone in Philadelphia experiencing homelessness who needs help, please call the 24-Hour Homeless Outreach Hotline at 215-232-1984. "

They offer a downloadable Where to Turn Guide with listings of shelters and housing options.

Contact: 24-Hour Homeless Outreach Hotline 215-232-1984

Locations

Project HOME Website

PHDC is Philadelphia’s full-service community development organization.  Services include home repairs, financing affordable housing, repurposing of vacant land, and more. PHDC assists residents, community groups and businesses.

FreshStartPHL

Philadelphia City and PHDC collaborated to bridge the gap for those that may be able to afford their monthly rental costs but need extra financial support to move. FreshStartPHL is a program that provides the equivalent of three months’ rent for eligible households, and up to $1,000 stipend for relocation-related costs*.

*May be restricted by funding

Go to the PHDC website for more information on eligibility and a full list of services.

Location: 1234 Market Street, 17th Floor, Philadelphia, PA 19107
Hours of Operation: Monday – Friday 9:00 AM-5:00 PM
Contact: 215-448-3000

PHDC Website

Women Against Abuse

Emergency Safe Havens

Two 100 bed safe havens provide free, comprehensive support to survivors of domestic violence of all gender identities and their children. 

Services

• 24-hour confidential facility
• Up to 90 days of shelter
• Case management
• Individual and group counseling
• Three meals a day
• Children’s health assessments
• Emergency relocation funds (as available)
• Adult education and job readiness referrals
• After school and summer school programs
• On-site childcare

For intake, the patient (only the patient) must call the Philadelphia Domestic Violence Hotline at 1-866-723-3014.

Safe At Home Program

The Women Against Abuse Safe at Home Program provides community-based case management paired with housing supports, as available, to survivors of domestic violence of all gender identities. The program includes linkages to a limited number of safe, affordable housing units, as well as relocation assistance and rental subsidies, options counseling, advocacy and education to help survivors maintain safe and affordable housing while developing financial literacy and life-skills for long-term self-sufficiency.

Location: 100 South Broad Street, Suite 1341, Philadelphia, PA 19102
Contact: 215-386-1280

Safe at Home Website

El Concilio – Victim Witness Services   

Concilio’s Bi-lingual (Spanish/English) Victim Witness Advocates work in collaboration with Philadelphia’s East Division Police departments and the District Attorney’s Office by providing services to victims and witnesses in the Preliminary Hearing rooms in the Criminal Justice Center for East Division Crime victim cases. Victim advocates work with both partners doing community outreach and presentations to educate community members on our services and to listen and learn what issues are affecting the community most.

Victim Witness Services Program

Services include advocacy support for victims of crime in Philadelphia’s East Division, comprised of the 24th, 25th and 26th police districts.

Services:

• Emergency Relocation Services
• Emergency Funds
• Support Groups
• Victim Awareness Education
• informing victims and witnesses about the criminal justice process
• reporting any victim-witness intimidation and/or retaliation
• providing supporting victims with support needs throughout the process
• provide information on victims’ legal rights and protections

Location: 141 East Hunting Park, Philadelphia, PA 19124
Hours of Operation: Monday – Friday 8:30 AM-5:00 PM*

*Open for referrals and walk-ins are welcome

Contact: 215-627-3100 Ext. 220

Contact Victim Witness Services

The resources below can be used for patients dealing with possible eviction and/or landlord-tenant issues:

Philly Tenant

Resource for tenant rights in Philadelphia.

Services:

• Eviction
• Right to Counsel
• Repairs
• Moving
• Rental Assistance
• Subsidized Housing

Contact: Tenant Legal Aid Referral Line at 267-443-2500

Philly Tenant Website

Legal Aid of Southeastern Pennsylvania (LASP)

Resource for free civil legal aid for low-income, vulnerable people in Bucks, Chester, Delaware, & Montgomery counties.

Services:

• Family Law (child custody, dependency)
• Expungements (record-cleaning)
• Domestic Violence (protection from abuse)
• Housing (renters & homeowners)
• Public benefits (unemployment, compensation, SSI, SSDI, & more)
• Elder Law
• Consumer (bankruptcy & more)
• Veterans

Hours of Operation: Monday – Friday 8:30 AM-4:30 PM

Contact: Helpline 877-426-5994 Monday – Friday 9:00 AM-1:00 PM

Legal Aid of Southeastern PA Locations

Philadelphia Housing Needs

The Division of Housing and Community Development (DHCD) uses federal, state, local, and foundation funding to assess and address Philadelphia’s housing and community development needs. DHCD’s Housing Resource Guide is a booklet listing the housing services and resources available to residents of Philadelphia.

Housing Resource Guide Website

Housing Counseling Services (Philadelphia)

City-funded housing counseling agencies can help. Housing counselors can help prepare people to buy a home. They assist tenants fighting eviction. They help homeowners facing foreclosure. And they can help address specific issues facing seniors and people with disabilities.

Services:

• Mortgage and tax foreclosure prevention
• Credit repair and maintenance
• Budgeting and money management
• Rights and responsibilities of homeowners
• Mortgage application and purchase process
• Tenant/landlord issues
• Home repair
• Fair housing rights

Housing Counseling Services Website

Foreclosure Concerns

The SaveYourHomePhilly hotline is the only government-authorized foreclosure prevention program in Philadelphia. It is staffed by trained lawyers and paralegals who can assist you with your case, connect you with a housing counselor or, in certain instances, refer you to legal services available to eligible low-income homeowners.

Call the SaveYourHomePhilly hotline if:

• You have missed a mortgage payment
• Your mortgage payments have suddenly increased
• You think there is a problem with your mortgage
• You have unpaid property taxes
• You have City liens (including water liens)
• You received a letter from the Sheriff’s Office
• You don’t understand your loan documents
• You think you have been the victim of a foreclosure rescue scam
• You have questions about a reverse mortgage that you have or are thinking about getting

Contact: Hotline 215-334-HOME (215-334-4663)

SaveYourHome Website

The Low Income Home Energy Assistance Program (LIHEAP) is a federally funded assistance program used to help customers with their home heating needs. The Department of Human Services administers the grant program, with funds to provide support to those with broken heating equipment or that have had their utility service terminated. The cash grant is a one-time payment sent directly to the utility company/fuel provider to be credited on the bill (no repay). These grants typically range from $200 to $1,000, based on household size, income, and fuel type. Applications are accepted ONLY November 4* - April 4.

*If your patient already receives state benefits, they may receive their application prior to November 4.

Eligibility Information & Applications:

Your patients may apply online, on paper, or in person.

• On Paper: You can download a paper application for your patients, print it, and then help your patients fill it out; they would still need to return it to their local county assistance office. More information may be found on the application process by visiting the PECO site.
• In Person: Your patients can visit their local county assistance office to fill out an application.

Note: After the application is reviewed, the patient will receive a written notice explaining their eligibility and the amount of assistance they will receive. Please allow 30 days for a response.

LIHEAP Website

Matching Energy Assistance Fund (MEAF)

The Matching Energy Assistance Fund (MEAF) is an energy assistance program that enables PECO to assist low-income, residential customers in their service territory with bill payment.

Application & Eligibility Information

Contact: 1-800-774-7040
Hours of Operation: Representatives are available from 7:00 AM – 7:00 PM

MEAF Website

Customer Assistance Program (CAP) 

The Customer Assistance Program (CAP) provides a monthly credit for eligible low-income customers. The credit is based on the customer’s total gross household income and energy usage.

PECO calculates a customer’s annual credit using the following information:

• Monthly gross household income – Federal Poverty Level
• Annual energy usage – The amount of energy used at the property over the past 12 months.
• Energy burden – The percentage of household income that should go toward energy bills.

The annual credit is then divided across 12 months and applied to a CAP customer’s bill each month. Because energy usage changes due to the impact of the weather, a larger credit will be applied during months when customers normally use more energy.

To access the online application (as well as PDFs of applications in English and Spanish), please proceed to the PECO Customer Assistance Program site.

Contact: 1-800-774-7040
Hours of Operation: Representatives are available from 7:00AM – 7:00PM

CAP Website

The Low-Income Usage Reduction Program (LIURP)

The Low-Income Usage Reduction Program (LIURP) is for low-income individuals with high usage. Refer to the website for eligibility. To apply for assistance, you or your patient may call the contact below.

Contact: 1-800-675-0222
Hours of Operation: Representatives are available from 7:00AM – 7:00PM

LIURP Website

The Customer Assistance & Referral Evaluation Services (CARES) Program

The Customer Assistance and Referral Evaluation Services (CARES) program is for special-needs, low-income customers who have a temporary personal or financial hardship that prevents the payment of the utility bill. To determine eligibility and to apply for assistance, you or your patient may call the contact below*.

* If your patient hase a qualifying medical condition, you may be eligible for special assistance. You can contact PECO customer service at 1-888-480-1533 to have a representative fax a medical certificate form directly to your patient’s doctor.

Contact: 1-800-774-7040
Hours of Operation: Representatives are available from 7:00AM – 7:00PM

CARES Website

Philadelphia Gas Works offers some assistance programs and grants.

Customer Responsibility Program (CRP) 

CRP is a program that can help low-income customers better afford their PGW bills and keep their gas service on. The CRP discount is based on factors like the patient’s household size, gross household income, and the home’s average gas bill.

Learn If the Patient Qualifies (PDF)

The patient will need:

1. Proof of gross household income for the past 30 days, and
2. The name, Social Security cards, and date of birth for each household member

PGW Website

Budget Billing

Budget Billing is an assistance program that estimates the patient’s yearly gas usage and divides the total evenly over a 12-month period. This evens out the patient’s payments over the course of the year and helps them predict how much they should budget for their heating costs every month.

Contact: 215-235-1000

PGW Payment Assistance Website

The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. They ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities.

They have information on how to pay a water bill, how to deal with shutoffs, and navigating disputes.

PWD Website

Special Hardship Program

Patients may be eligible for the special hardship program if they have experienced any of the following circumstances in the past 12 months:

• Household growth: New baby added to the family, or a family member moved in.
• Job loss: Main income earner was out of work for four months and was on unemployment.
• Serious illness: Customer or family member has a life-threatening condition or is receiving in-home care.
• Family loss: Household’s primary income earner passed away.
• Domestic violence: Customer spent time in a shelter because of domestic violence.

Even if a patient is not experiencing one of the hardships listed above, claims are determined on a case-by-case basis; patients may explain their specific situation when filling out the application*.

*Note: application materials cannot be submitted over email

Contact: 215-685-6300 | watercap@phila.gov

PWD Customer Assistance Website

The Utility Emergency Services Fund (UESF) is a privately funded grant available to income-eligible customers who are behind on their utility bills, facing utility terminations, or who have had their utilities shut off. It is offered when all other grants/aid have been exhausted and no other federal aid is available.

The UESF grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero. PECO and the Philadelphia Water Department match the amount of the UESF grant to accomplish this.

To be eligible for a utility grant, the patient’s total household income must be at or below 175 percent of the current federal poverty guidelines.

Patients can apply for grants at designated UESF Intake Sites and are eligible to apply for UESF once every two years.

UESF Intake Sites (PDF)  |. Eligibility Information (PDF)

Contact: 215-814-6837 | utility@uesfacts.org

UESF Website

City of Philadelphia Food & Meal Finder

The City of Philadelphia has an amazing Food Distribution Sites website that identifies where to find food resources (food sites, general meal sites, older adult meal sites, student meal sites, food assistance and benefits). You can search the site for nearby food resources using your patient’s zip code in the search box.

Food & Meal Finder Website

The WhyHunger Hotline & Find Food Database connects people in need across the U.S. to food pantries, soup kitchens, summer meal sites, government nutrition programs, and grassroots organizations that provide access to free food and support services.

How It Works:

• Search the site using your patient's zip code in the search box,
• Call 1-800-5-HUNGRY (1-800-548-6479)
• You or your patient can also text the zip code to 1-800-548-6479

WHY Hunger Website

Mom’s Meals are medically tailored, home-delivered meals designed by dieticians to meet nutritional requirements. Mom’s Meals offers nine-condition specific (diabetes friendly, general wellness, gluten free, heart friendly, lower sodium, protein+, pureed, renal friendly, vegetarian) menus and 60+ meal options.

Mom's Meals can be covered by most insurances (call your Medicaid or Medicare plan to see if they offer paid meal benefits) and the opportunity for individuals to order meals on their own.

Eligibility: Can you answer “Yes” to any of these factors?

• 65 years or over
• Disabled
• Require assistance with grocery shopping and/or preparing meals
• On a Medicaid or a Medicare Advantage plan that offers a paid meal benefit

Program Types:

• Chronic Care: helps individuals manage their health conditions.
• Long Term Care: focuses on helping individuals age at home.
• Post-Discharge Care: helps individuals recover after a hospital stay and avoid readmission.
• Self-Pay (or “Private Pay”): supports individuals and those caring for a loved one.

Mom's Meals Website

Philabundance – “Senior Box” Commodity Supplemental Food Program (CSFP)

The Commodity Supplemental Food Program (CSFP) provides USDA-donated food to low-income seniors through monthly “senior boxes.” Philabundance packs and distributes these boxes to strategically chosen locations throughout the Delaware Valley, ensuring that more seniors have access to shelf-stable foods to last them throughout the month. Boxes contain approximately 30 pounds of canned and boxed food, including vegetables, fruit, juice, pasta, milk, cereal, canned meat, and non-meat protein.

To qualify, participants must be:

• 60 years or older
• Receiving an income that is at or below 130% of the poverty line
• A resident of Pennsylvania (Delaware or Philadelphia County)

Information (PDF)

Eligibility & Application (PDF)

Share Food Program – Senior Food Box Program (SFBP)

The SHARE Food Program offers front-door deliveries. They provide regular deliveries of boxes of fresh, healthy food right to the doorsteps of seniors and people with disabilities.

All qualifying seniors in Philadelphia, Montgomery, and Chester counties are entitled to receive one box of food (containing fruits, juices, vegetables, cheese, milk, meat, poultry, fish, plant-based protein, cereals, pasta, and rice) per month. Dependent upon the recipient’s location, the food box may be delivered or picked up at a participating provider.

SFBP Eigibility & Registration

• Applicants must be 60 years or older.
• Applicants must have a household income below 130% of the poverty line.

Location: 2901 W. Hunting Park Avenue, Philadelphia, PA 19129

Contact: 215-223-2220 | info@sharefoodprogram.org

SFBP Website

Philadelphia Corporation of Aging (PCA) – Meals at Senior Centers

PCA helps to fund 28 senior community centers and satellite meal sites. Each senior center offers unique programming that promotes socialization and a healthy lifestyle through continuing education, group activities, enhanced fitness classes and more.

Any Philadelphia patient 60 or over can go to a senior community center funded by PCA to have a lunchtime meal. Meals can be included in a meal plan for those who have medical conditions like diabetes or heart disease, and kosher meals are available at specific centers. Lunch is served at all centers, Monday through Friday.

You can search the site for nearby senior centers using your patient’s zip code in the search box.

PCA Helpline: 215-765-9040

There are two ways to apply for MANNA’s meal and nutrition counseling services:

1. A medical professional (doctor, dietitian, physician’s assistant, nurse practitioner, case manager, etc.) can complete an online MANNA Referral Form and fax it to our Nutrition & Client Services Department at 215-496-9102.
2. Patients can also refer themselves (with the help of CE students) by calling 215-496-2662 x5. MANNA’s Nutrition & Client Services team will assist the patients and coordinate with their healthcare providers to complete the required referral form.

Contact: 215-496-2662 Ext. 5

MANA Email

MANA Website

KleinLife

KleinLife home-delivered meals are available to eligible patients with zip codes in Northwest and South Philadelphia (see below). All meals are planned by a registered dietician and are low in sodium and cholesterol. Dinner consists of a protein source, a vegetable, and a starch, and is served with bread, juice, milk, and dessert. Diabetic desserts are available. A fee is charged for each meal. When available, donations are used to assist consumers with paying for their meals. Meals are delivered the next day following the order.

Please note: Agencies receiving funding (e.g., AAAs) take a few weeks or longer to respond to a request for home-delivered meals.

To be eligible for the service, applicants must:

1. Need assistance with meal preparation due to health problems
2. AND live in the service area (zip codes below):

Individuals living outside of the delivery areas may make arrangements to pick up meals from the distribution site located in zip code 19119.

Location: 10100 Jamison Avenue, Philadelphia, PA 19116

Contact: 215-698-7300 Ext. 196

KleinLife Email

KleinLife Website

Supplemental Nutrition Assistance Program (SNAP)

SNAP (formerly known as food stamps) helps Pennsylvanians buy food. People in eligible low-income households can obtain more nutritious diets with SNAP increasing their food purchasing power at grocery stores and supermarkets. Those who are eligible receive an Electronic Benefits Transfer (EBT) ACCESS Card to make food purchases. The card works like a debit card and purchases are subtracted from your account.

With the assistance of your CHW, consider helping your patient complete the necessary information online to apply.

Eligibility & Application

Contact: 1-800-692-7462 (1-800-451-5886 for individuals with hearing impairments)

SNAP Website

Modivcare is a transportation coordinating company that manages Fee for Service (FFS) Non-Emergency Medicaid Transportation (NEMT) services. NEMT is transportation of a FFS Medicaid member to a non-emergency Medicaid-covered service (e.g. doctor visits, discharge from a hospital, dialysis, chemotherapy treatment, etc.). NEMT is not used for emergency transportation services – MUST call 911.

NEMT Service

Transportation

Modivcare will arrange the most appropriate type of transportation (taxi, wheelchair van, van-stretcher, stretcher) to and from Medicaid covered service.

Mileage Reimbursement Program

Members can choose to be transported by a family member or friend to their Medicaid covered service and have the driver receive gas reimbursement.

Public Transit

Members that live near a bus line can request bus tickets/tokens to go to their Medicaid covered appointments. Bus tickets/tokens will be provided at no cost for an escort to accompany the member. Buses are wheelchair accessible.

Required NEMT Reservation Information

When scheduling a NEMT reservation, you will need to have the information below to complete the reservation request. Be sure to provide the most current residential address and contact numbers when making the reservation.

• Member ID Number
• Member’s date of birth
• Full physical street address and contact phone number for pick-up location
• Full physical street address and contact phone number for drop-off location
• Date and time of appointment • Return time (time to be picked up from appointment location)
• Name of the doctor or department the member will be seeing
• Treatment reason
• Level of member assistance required
• Special needs or instructions on the best way to service the member
• Number of car seats that will need to be secured in NEMT vehicle
• Additional passengers (allowed to have 1 person accompany the member)

Scheduling NEMT Services

Routine Reservation

Routine Reservations require a 5-business day notice and can be scheduled by calling the reservation line.

• Call toll free at (866) 386-8331. Reservations are taken Monday through Friday between the hours of 6:00AM to 8:00PM.

Urgent NEMT Reservation

Urgent NEMT Reservations do not require a 5-business day notice. Urgent requests can only be made through the reservation line.

• Call toll free at (866) 386-8331. You can request an urgent reservation 24 hours a day, 7 days per week.
• Verification of the urgent nature of the appointment will be confirmed with the treatment facility.
• Same day urgent requests may take up to 3 hours for transportation to arrive.

More Information (PDF)

Pennsylvania numbers:

• Centene Allwell/PA Health and Wellness: 1-877-718-4201
• Cigna Healthcare Medicare Advantage: 1-866-214-5126
• Pennsylvania Medical Assistance: 1-877-835-7412
• HCSC Group Retiree: Group Retiree National Line Reservation/Ride Assist: 1-866-824-1566
• PA Aetna Better Health Kids (CHIP): 1-866-824-1567

NEMT Website

Some insurance programs have services:

Keystone First (PA) has a Medical Assistance Transportation Program (MATP), available for all people on Medical Assistance. It will provide public transportation, mileage reimbursement, or paratransit services for covered appointments.

Contact: 1-844-879-7345

Keystone First Website

Other Insurance Transportation Options:

• Humana National Medicare (MCR): 1-866-588-5122
• Philadelphia/PA Keystone VIP Choice: 1-877-917-4146
• Philadelphia/PA AmeriHealth VIP Care: 1-877-659-6137
• UnitedHealthcare Medicare National: 1-866-418-9812

If a patient does not qualify for Modivcare, it is generally best to contact the Member Services number on the back of the patient’s insurance card to confirm if there are any transportation options through that insurance*.

*Do not be under the assumption that a patient with one of the insurances listed above has transportation benefits. The patient, or you along with the patient, must call to verify.

Medical Transportation Management (MTM) Non-Emergency Medical Transportation (NEMT) is a medical transportation company that develops innovative solutions for clients to access health care, increase independence, and connect with community resources in the most cost-effective manner.

PA Health & Wellness has also contracted with MTM to provide mileage reimbursement to family and caregivers providing transportation to medical appointments.

Use patient’s address or zip code along with insurance to determine eligibility and services available.

MTM NEMT Website

CCT Connect is SEPTA's complementary paratransit operation (for seniors and disabled). It provides two types of door-to-door service for registered customers by advance registration:

• Shared Ride Program (SRP) for Philadelphia residents over the age of 65, funded by the Pennsylvania Lottery.
• ADA program for people who are functionally unable to use the regular accessible transit system for all or some of their transportation needs, in accordance with the Americans with Disabilities Act (ADA) and related regulations.

SEPTA's CCT Connect operation handles administration, takes reservations, prepares schedules, dispatches, and monitors service for Philadelphia, Bucks, Chester, Delaware, and Montgomery Counties.

Some other notes:

• CCT routes mirror the routes SEPTA has in place.
• Specific locations cannot be accommodated.
• Fare is $4 each way.
• 3-4 week application process (application must be mailed).
• Individual would need to call to determine if they can be approved for CCT and county transportation.
• Curb-to-curb pickup.
• Can take someone shopping and other places.
• They have a ramp to assist people out of their home.

Contact: 215-580-7145

CCT Connect Website

Washington Township offers Municipal shuttle bus service to Washington Township Senior Citizens (55 and over) and disabled residents having doctor appointments or needing any medical testing done within Washington Township, Monday through Friday, and out of town appointments on Tuesday and Wednesday between the hours of 8:30 AM and 3:00 PM.

Schedule Rides

• Call the Parks and Recreation Office at 856-589-3227

Go to the website for more information. Depending on where the patient resides in the tri-state area, you may have to search for alternative transportation options.

Washington Township NJ Medical Bus Website

Call the patient’s existing pharmacy to see how they can assist the patient. If the patient’s current pharmacy cannot assist, refer to the below which deliver and provide prepackaging:

Centennial Pharmacy Services

Location: 1020 N Delaware Avenue Floor 2, Philadelphia, PA 19125
Contact: 267-324-5347 | hello@centennialpharmacy.com

Centennial Pharmacy Services Website

Abington Pharmacy 

(formerly Baederwood Pharmacy)
Location: 1460 Old York Road, Abington, PA 19001
Contact: 215-887-7877 or 215-884-2767

Abington Pharmacy Website

Fairmount Pharmacy

Location: 1900 Green Street, Philadelphia, PA 19130
Contact: 215-567-0364

Fairmount Pharmacy Website

Glendale Prescription Center Pharmacy

Location: 7601 Castor Ave Suite #100, Philadelphia, PA
Contact: 215-722-6200

Knights Road Pharmacy
Location: 2788 Knights Road, Bensalem, PA 19020
Contact: 215-638-1256

For example, Centennial Pharmacy Services offers free delivery for prescription-receiving patients of Centennial Pharmacy throughout the Philadelphia area. They also provide free delivery services to the Northeast, Chester, Delaware County, Main Line, South Jersey, and other Philadelphia suburbs.

For non-prescription receiving patients, they offer over the counter (OTC) delivery for $1.99. This service is only available within the city of Philadelphia.

The Medicare Extra Help Program (Low-Income Subsidy) provides assistance for patients in paying for their Part D monthly premium, annual deductible, coinsurance, and copayments. The amount of subsidy depends on the individual’s income compared to the Federal Poverty Level and resource limitations set by the Social Security Act.

Program Information

To apply for the Medicare low-income subsidy, your patient will need to fill out an "Application for Extra Help with Medicare Prescription Drug Plan Costs" (SSA-1020) form with Social Security.

Apply Form & Submit

You may call Social Security at 1-800-771-1213 (TTY 1-800-325-0778) and request an application be mailed to your patient or assist them in applying over the phone. Social Security representatives are available by phone Monday through Friday, from 7:00 AM to 7:00 PM. Your patient may also apply in person at their local Social Security office.

Pharmaceutical Assistance Contract for the Elderly (PACE) Program

Pennsylvania's prescription assistance programs for older adults, PACE and PACENET, offer low-cost prescription medication to qualified residents, age 65 and older. For more information, call: 1-800-225-7223.

PACE Criteria

• Patient must be 65 years of age or older.
• Patient must be a Pennsylvania resident for at least 90 days prior to the date of application.
• Patient cannot be enrolled in the Department of Human Service's Medicaid prescription benefit.
• Income requirements are based on the patient’s previous year’s gross income.
  • For a single person, total income must be $14,500 or less.
  • For a married couple, combined total income must be $17,700 or less.

PACENET Criteria

• Patient must be 65 years of age or older.
• Patient must be a Pennsylvania resident for at least 90 days prior to the date of application.
• Patient cannot be enrolled in the Department of Human Service's Medicaid prescription benefit.
• Income requirements are based on the patient’s previous year’s gross income. PACENET income limits are slightly higher than those for PACE.
  • For a single person, total income can be between $14,500 and $27,500.
  • For a married couple, combined total income can be between $17,700 and $35,500.

To apply, you can help your patients submit online or print the forms, fill them out, and mail them in.

More Information & How to Apply

PACE Online Application

Good RX

Drug prices vary widely between pharmacies. GoodRx finds the lowest prices and discounts. Collect and compare prices for every FDA-approved prescription drug at more than 70,000 U.S. pharmacies. Find free coupons to use at the pharmacy and show the lowest price at each pharmacy near you. Have your patient download the app on their phone.

Good Rx Website

Generic Prescription Drug Programs

Generic drugs used for maintenance therapy at $9.99 for a 90-day supply or $3.99 for a 30-day supply (some pharmacies may have different pricing).
If not linked, please call store site for specific information about this program.

• BJ's
• Costco
• H-E-B
• Rite Aid
• Sam’s Club
• ShopRite
• Target
• Walgreens
• Walmart 

No prescription plan required.

Cost Plus Drugs

Cost Plus Drugs manufactures generic drugs with direct-to-consumer prices, without any need or role for insurance.

How it works:

1. Patients will find their medication on the website
2. Patients will need to ask their doctors to send their prescription to Cost Plus Drugs’ pharmacy partner
3. Patients receive medication(s)

Medication Search

Apply

Rx Hope provides "a helping hand" to people in need of obtaining critical medications that they would normally have trouble affording. Rx Hope helps patients to navigate the "patient assistance programs" offered by certain pharmaceutical drug companies*.

You can assist your patient in filling out an Rx Hope "online patient assistance request" by visiting the site.

*If your patient has any government funded benefits (Medicare, Medicaid, etc.) they may not be eligible for these pharmaceutical assistance programs.

Medication Search

Apply

PA MEDI Helpline at 1-800-783-7067

Monday-Friday 8 AM - 5 PM

Pennsylvania Medicare Education & Decision Insight (PA MEDI) is a federally funded State Health Insurance Program offering free service for Pennsylvania residents.

Available Services

• Instructs patients regarding Medicare benefits
• Compare Medicare plans and enroll patients in preferred option
• Assist patients to apply for Medicare Savings Program, Extra Help Program, PACE

Pennsylvania Medicare Education and Decision Insight (PA MEDI) offers free Medicare counseling to older Pennsylvanians. They can assist patients to apply for the Medicare Savings Program, Extra Help Program, and PACE.

According to the website, PA MEDI Counselors can help you:

• Understand Medicare eligibility and enrollment.
• Understand your Medicare benefits by explaining what services are covered under Medicare Parts A and B and your Medicare Summary Notice.
• Understand your Medicare Prescription Drug (Part D) benefit.
• Make informed choices about Medicare coverage options, Medigap policies, and Medicare Advantage Plans
• Understand financial assistance programs that may be available to help pay for your Medicare premiums, deductible and copays, as well as your prescription drug needs (Extra Help and Medicare Savings Plan).
• Understand and assist with the Medicare appeal process.
• Understand benefits under Long-Term Care policies.

PA MEDI Helpline Website

Of note, BenePhilly can help your patients apply for (but not limited to):

• Food Stamps (SNAP)
• Welfare (TANF)
• Health Insurance (CHIP, Medicaid, Medicare, etc.)
• Assistance with heating bills (LIHEAP)

They will help with completing applications AND follow-up on the application process. FREE service for any Philadelphia resident.

BenePhilly Center Locations

Catholic Social Services – Casa Del Carmen
Address: 4400 Reese Street, Philadelphia, PA 19140
Hours: Monday-Friday 8:30AM - 4:30PM
Phone: 267-331-2500

Catholic Social Services – Southwest Family Services Center
Address: 6214 Grays Avenue, Philadelphia, PA 19142
Hours: Monday-Friday 8:30AM - 4:30PM
Phone: 215-724-8550

Impact Service Corporation
Address: 1952 E. Allegheny Avenue, Philadelphia, PA 19134
Hours: Monday-Friday 7:00AM – 3:00PM
Phone: 215-739-1600

Philadelphia FIGHT
For new and returning medical center clients only.
Address: 1233 Locust Street, Philadelphia, PA 19107
Hours: Monday-Friday 9:00AM - 5:00PM
Phone: 215-525-8636

Utilities Emergency Services Fund (UESF)
Address: 743 N 24th Street, 2nd Floor Philadelphia, PA 19130
Hours: Monday-Wednesday: 9:00AM - 7:30PM; Thursday: 9:00AM - 5:00 PM; Friday: 9:00AM - 3:00PM
Phone: 215-972-5170

Esperanza
Address: 4261 N. 5th Street, Philadelphia, PA 19140
Hours: Monday-Friday 8:30AM – 5:00PM
Phone: 215-324-0746

BenePhilly services & locations

Your patients may be eligible for Pennsylvania’s Medical Assistance (Medicaid). With the assistance of your CHW, consider helping your patient understand the eligibility process for obtaining benefits.

Medicaid Website

COMPASS is an online tool for Pennsylvanians to apply for many health and human service programs and manage benefit information. With the help of a CHW, students can send the link to patients or assist them with applying.

Benefits offered through COMPASS

• Health Care
  • Medical Assistance
  • Children’s Health Insurance Program (CHIP)
• Cash Assistance
• Help With Paying for Child Care
• Food Assistance (SNAP)
• Help With Paying your Heating Bill (LIHEAP)
• Free or Reduced-Price School Meals
• Long-Term Living Services
  • Home and Community Based
  • Nursing Home and Related Facilities
• Early Interventions, Intellectual Disability, or Adult Autism Services

COMPASS Website

The U.S. Department of Health & Human Services

For patients looking for insurance assistance throughout the country, the U.S. Department of Health and Human Services facilitates signing up for medical insurance through the insurance marketplace.

HHS.gov Website

PENNIE

PENNIE is Pennsylvania’s official health insurance marketplace. For patients looking for insurance assistance in Pennsylvania, PENNIE facilitates comparing plans and applying for financial help to lower the cost of monthly premiums and out-of-pocket costs.

PENNIE Website

Philadelphia Corporation for the Aging (PCA) assists older Philadelphians and those who care for them to find the services and resources they need.

Have a question?

Email PCA

Want to talk with someone?

Call the PCA Helpline: 215-765-9040; or TDD (for the deaf): 215-765-9041
(Monday – Friday 8:30 AM - 5:00 PM)

Reports of suspected abuse may be made 24/7 by calling 215-765-9040 or calling toll-free from outside Philadelphia: 1-888-482-9060.

The Philadelphia Corporation for the Aging (PCA) Caregiver Support Program serves:

• caregivers of functionally impaired adults 60 and up, and
• caregivers 55 and up of individuals 19-59 with a disability or dementia, or of children under 18 living with a relative who is not the parent.

The caregiver must provide and be responsible for the routine care of the individual and meet financial eligibility requirements.

The program includes care management, financial assistance, education and training, information and referrals, and benefits counseling.

Families who qualify financially can also receive assistance from PCA with:

• purchasing items and services, including home adaptations and assistive devices such as lift chairs, bathroom safety grab bars and hand-held showers, which can help the care recipient to be more independent.
• purchasing medically needed supplies such as Tylenol skin care products, adult briefs, and bed pads not covered by insurance such as Medicare and Medicaid.
• personal care services; homemaker services; companion care; and adult daycare.

Eligibility Guidelines for Financial Assistance

• Support is provided on a sliding scale, based on the household income where the care recipient resides. Home modifications of a lifetime benefit up to $2,000 can also be made. PCA’s Caregiver Support Program provides assistance up to $200 a month to unpaid caregivers of impaired adults aged 60 or over; or caregivers (age 55+) for individuals between 19-59 years of age who have a disability or who have a diagnosis of dementia. The caregiver must be aged 18 or older and must be providing hands-on daily care.
• Call the PCA Helpline at 215-765-9040 to learn more. PCA’s care managers also counsel families on their eligibility for other programs including: PACE and PACENET pharmaceutical programs, Low-Income Home Energy Assistance Program (LIHEAP), Pennsylvania Property Tax or Rent Rebate Program.

PCA Helpline: 215-765-9040

Maximus, the Independent Enrollment Broker, is contracted by the Pennsylvania Department of Human Services (DHS) to facilitate and streamline the eligibility/enrollment process for Philadelphia applicants seeking services for several Pennsylvania waivers/programs. The Independent Enrollment Broker provides enrollment services for applicants who are aging or with physical disabilities, applying for Aging, Attendant Care, COMMCARE, Independence, and the OBRA Waivers or the Act 150 Attendant Care Program.

The PA Independent Enrollment Broker will work in close collaboration with service coordination providers and key stakeholders to respond to needs, address issues, and ensure participants receive prompt, high-quality service.

Access the Maximus (PAIEB) Website

Jewish Family and Children's Service (JFCS) offers financial assistance (and more) for seniors and older adults:

• Financial emergencies that might require assistance with expenses like rent, utilities, and clothing.
• Home care assistance such as bathing or meal preparation so that an older adult can stay in his or her home.
• Chores and housekeeping when an older adult cannot perform household tasks.
• Transportation.
• Nutritious, home-delivered meals.
• Home safety equipment.
• Assistance with accessing available public and private benefits.
• Financial assistance for seniors and older adults.

Contact: Call 866-JFCS-NOW (866-532-7669) | info@jfcsphilly.org

JFCS Website

InnovAge helps seniors live life independently, for as long as possible.

Living Independence for the Elderly (LIFE)

InnovAge LIFE, known nationally as the Program of All-inclusive Care for the Elderly (PACE), can help by providing health care and social services to seniors in Philadelphia - without having them move to a nursing facility. InnovAge operates five LIFE centers for older adults in Philadelphia. These are located in the communities of Allegheny, Pennypack, St. Bart’s, and at Henry Avenue.

Each participant works with a team of medical experts to develop a care plan that is personalized and regularly updated to meet their evolving medical and social needs.

Each InnovAge LIFE center includes:

• Spaces for medical care, physical therapy, behavioral health, and more.
• Day rooms and dining spaces for socialization among participants.
• Population-specific design elements, such as grab bars and secured entries and patios.

Most seniors enrolled in both Medicare and Medicaid can enjoy the all-inclusive care program at little to no cost.

Does Your Patient Qualify?

Eligibility & Cost

Contact: 888-902-3022

InnovAge Website