How Branding Affects Online Shopping Behavior
When consumers are bombarded with seemingly endless options online, what determines where shoppers will look first? Shubha Bennur, PhD, an associate professor of fashion merchandising and management at Thomas Jefferson University, led research that sheds light on how consumers evaluate branded versus unbranded products.
In a recently published study, using novel eye-tracking software, Dr. Bennur looked at consumers’ decision-making process when shopping online for jeans. The study participants were 75 college students, who looked at mock product pages of branded and unbranded products.
“I think the decision-making process can offer very valuable implications for retailers as well as brands,” says Dr. Bennur. “What are those visual cues that dig further to make that purchase decision?”
As students fixed their gaze on the screen, Dr. Bennur discovered that the eye tracker generated different hot spots and gaze plots on areas of interest that they focused on when they compared a branded or unbranded product.
For the branded jeans, participants spent the most time looking at product pictures and focused on the different color choices for almost 8 seconds before going to read the product description. For unbranded jeans, participants spent about 13 seconds on average looking at product reviews and the description before looking at the photo of the jeans.
“I think that really helps them make the decision they want. They want to see the product features up close. They want to see the reviews to establish that trust,” says Dr. Bennur.
She also surveyed the participants on the perception of quality between branded and unbranded products. Almost 70% of participants thought the branded jeans were of higher quality, based on price, the product image and the color.
Studies like these can help brands tailor their marketing strategies to improve their overall competitiveness in the market. In the future, Dr. Bennur hopes to explore how consumer behavior is impacted by age, culture, artificial intelligence and shopping on social media.
By Deborah Balthazar