Michael Anderson, MSIS, CSSMBB

Operational Excellence

Michael Anderson is a visionary healthcare executive with over 20 years of leadership experience in strategic planning, market development, new service initiatives, financial analysis, and fiscal management. His career reflects a deep and sustained commitment to operational excellence, regulatory compliance, and the advancement of patient-centered care.

Currently serving as the Senior Operations Executive for Senior Care Adult Day Services, Mr. Anderson provides strategic oversight for initiatives in quality and safety, patient satisfaction, and financial performance. He is responsible for designing and implementing efficiency strategies and quality control systems that support organizational growth, sustainability, and service excellence.

Before this role, Mr. Anderson was Director of Operations at Jefferson Hospital, where he led efforts to improve operational standards and outcomes across clinical and administrative domains. His leadership was instrumental in driving performance improvements aligned with institutional goals for quality, safety, and fiscal responsibility.

Earlier in his career, Mr. Anderson held the position of Associate Director for Clinical Effectiveness & Quality Improvement at the University of Pennsylvania Health System. There, he led the development of high reliability Lean Six Sigma Master Black Belt teams and co-chaired both the Safety Events Reporting Governance Committee and the Patient Satisfaction Steering Committee. His work contributed to measurable improvements in clinical outcomes and organizational reliability.

Mr. Anderson’s commitment to community engagement is reflected in his previous role as Director at the Foundation of Positive Change, where he supported youth development and community-based training programs. He also served as a board member for ZAPITZONE, a nonprofit organization dedicated to enhancing the lives of individuals with special needs.

In addition to his operational leadership, Mr. Anderson is deeply interested in the intersection of artificial intelligence and healthcare. He is particularly focused on leveraging AI-driven technologies to enhance clinical decision-making, streamline operational workflows, and improve patient outcomes. His forward-thinking approach positions him at the forefront of innovation in healthcare delivery.

Mr. Anderson holds certifications in Lean Six Sigma Master Black Belt (CSSMBB) and Project Management (PM). He earned a Bachelor of Science degree from Rosemont University and a Master of Information Systems from Drexel University.

With a strategic vision grounded in data-driven decision-making and a passion for innovation, Michael continues to be a transformative leader in the evolving landscape of healthcare operations.