FAQs

Students

Log on to BannerWeb.

To view your account:

  1. Click “Student”
  2. Click “Student Account”
  3. Click “Make Payment/View Invoice”

You will be directed to TouchNet, our secure payment gateway provider, to view your balance, see your bill, or make a payment.

We accept ACH electronic checks or credit/debit card payments via TouchNet, our secure payment gateway provider. Credit/debit cards accepted include: Visa, MasterCard, American Express, and Discover.

Yes, there is a non-refundable PayPath Payment convenience fee of 2.83% (minimum of $3 per transaction) will be applied when paying with a credit/debit card. The University will not receive any of these convenience fees, nor will such fees appear on your student account within Banner.

Yes, the way to avoid the convenience fee is paying with electronic check via TouchNet, our secure payment gateway provider.

Credit/debit card processing is expensive for merchants. Instead of paying processing fees, the University opts to invest these dollars in our educational programs.

You can mail your payment to:

Thomas Jefferson University

Student Accounts Office
1101 Market Street, 29th Floor
Philadelphia, PA 19107

Yes, you can make a payment in person. The Student Accounts Office accepts checks, money orders, and cash at our offices during the following hours:

Center City Office

1101 Market Street, 29th Floor
Philadelphia, PA 19107

Office Hours: Monday–Friday, 9 a.m.–4 p.m.

East Falls Office

4201 Henry Avenue
Archer Hall
Philadelphia, PA 19144

Office Hours: Monday–Friday, 9 a.m.–5 p.m.

The Student Accounts Office is located at:

Center City Office

1101 Market Street, 29th Floor
Philadelphia, PA 19107

Office Hours: Monday–Friday, 9 a.m.–4 p.m.

East Falls Office

4201 Henry Avenue
Archer Hall
Philadelphia, PA 19144

Office Hours: Monday–Friday, 9 a.m.–5 p.m.

Yes, you can make a payment via EFT. To obtain the EFT bank information, email tuition.office@jefferson.edu with your campus key, College name, and amount to be paid.

Yes, you can grant access to authorized users such as parents, guardians, or an employer, to make a payment on your behalf. Students and authorized users have their own separate login and password; also, students and authorized users are not able to view each other's bank account or credit card information. Authorized users have the ability to view bills, make payments, and receive email notifications when bills are available. You can specify as many authorized users as you wish.

Log on to BannerWeb.

To view your account:

  1. Click “Student”
  2. Click “Student Account”
  3. Click “Make Payment/View Invoice”

You will be directed to TouchNet, our secure payment gateway provider, to create or update your refund profile.

To authorize a user to make a payment on your behalf:

  1. Go to the TouchNet homepage
  2. Click “Authorized Users” under “My Profile Setup”
  3. Click “Add Authorized User”

Log on to BannerWeb.

To view your account:

  1. Click “Student”
  2. Click “Student Account”
  3. Click “Make Payment/View Invoice”

You will be directed to TouchNet, our secure payment gateway provider, to create or update your refund profile. 

When a refund is due, you will be notified of your refund’s pending status via your Jefferson email address and it will be deposited into your specified bank account. Remember to update your TouchNet refund profile if you change banks or bank account information.

To sign your promissory note, contact the Student Accounts Office at 215-503-7669 for instructions.

Visit https://tra.maximus.com/.

Click on “First Time Students”

Enter your:

  1. Last 5 digits of your Social Security number
  2. First name
  3. Last name

Then click “Submit.”

You will then be asked to:

  1. Provide your email address
  2. Verify your email address
  3. Create user ID

Then click “Submit.”

You will then receive the following message:

“You have successfully created your account. You will be receiving an e-mail shortly with your temporary password and instructions on how to activate your account.”

Please remember to keep track of your user ID and do not share it with others.

If you are having financial difficulties making your payment, email tuition.office@jefferson.edu or TJU_EF_StudAccts@jefferson.edu to discuss your particular circumstance.

East Falls faculty, staff, and students are able to load additional funds to their ID Cards at any point throughout the school year. These funds are loaded directly to your ID Card. Money loaded to your ID Card carries over semester to semester, year to year, until your tenure with the University is over.

To waive your health insurance, please visit First Student. If approved, your waiver will take up to two business days to reflect on your Banner account.

To learn more about JeffConnect, click here

Log on to BannerWeb.

Select “Personal Information”

Select “JeffConnect Enrollment”

Click the “Unenrolled” button

Click “Submit”

The screen will show confirmation of your opt-out status and the semester fee will be removed from your account.

To learn more about JeffConnect, click here.

Alumni

Mail payments to:

Thomas Jefferson University

PO Box 718
Wexford, PA 15090

Yes, you can make your institutional loan payment for a fee by visiting https://heartland.ecsi.net and log in.

Visit https://heartland.ecsi.net and log in. You can then create your EasyPath profile and select “Make a Payment.”

Call Heartland ECSI Customer Service at 1-888-549-3274.

Call Heartland ECSI Customer Service at 1-888-549-3274.

Call Heartland ECSI Customer Service at 1-888-549-3274.

Visit https://heartland.ecsi.net and log in or call Heartland ECSI Customer Service at 1-888-549-3274.

If you are having financial difficulties making your payment, call Heartland ECSI Customer Service at 1-888-549-3274 to discuss your particular circumstance.