Thomas Jefferson University

Telehealth Facilitator Certificate

Program Info

5 weeks, Online



Semester Dates

May 17, 2021 - June 20, 2021

Application Deadline

April 1, 2021

Telehealth a Major Resource During a Crisis

COVID-19 has disrupted our world like nothing we have seen before;from large and small businesses to the banking industry to academic institutions – all are forced to adapt rapidly. This new normal requires strong and strategic resources to continue serving clients, students, patients and also the internal workforce. Jefferson College of Health Professions and Jefferson Health have put together a brief presentation on Telehealth.

Introduction to Telehealth –introduces providers to Telehealth as a major resource to combat the spread of the disease. As leaders in Telehealth, experts from Thomas Jefferson University Hospital provide healthcare professionals an introduction to telehealth, tips for conducting a virtual visit and how to leverage telehealth during a national disaster.


Telehealth – The Future of Medical Care Delivery

As healthcare strives to connect an expanding pool of patients to their health care providers, Telehealth is poised for massive growth. Telehealth broadens access to healthcare, increases efficiency while reducing costs, and enhances patient safety, quality of care, patient satisfaction, and health outcomes. As Telehealth expands and is adopted by more hospitals, there is an emerging need for trained professionals who will effectively and efficiently deliver telehealth services. Soon telehealth programs will not be able to run without a Telehealth Facilitator, however formalized training is scarce and underdeveloped. In response to this need, a Telehealth Facilitator Certificate Program was designed by the National Academic Center for Telehealth at Thomas Jefferson University.

American Telemedicine Association logoThe Telehealth Facilitator Certificate program is now one of the only four accredited telehealth training programs by The American Telemedicine Association.

Andrew VincentI participated in the Telehealth Facilitator Certificate program in order to continue my education in an innovative area of interest.  I have taken on more responsibilities in my day to day operations and received a better understanding of where telehealth started, where it is now, and where it will be in the future.  I plan to apply to a Masters of Healthcare Administration Program in order to further my studies and understanding of how to operate healthcare systems and hospitals.

- Andrew Vincent


I found the Telehealth Facilitator Certificate Program to be such a valuable tool in being able to provide excellent patient care! The Program really opened my eyes as to the diversity of the uses of Telehealth in proving patient care in many diverse settings such as ICU, ”Jefferson Expert Teleconsulting", Caring of Patients with comorbidities such as Congestive Heart Failure & Diabetes, Radiology, Primary Care and many other areas of patient care settings. It was amazing to see the extensive uses of Telehealth! The course really highlighted the practical aspects needed for Telehealth in patient care!  It exemplified the importance of preparation for providing care for patients in various settings to facilitate smooth and effective process for patient centered care! The course covered a wide variety of resources that can be used presently and in the future as the landscape of Telehealth evolves.  The resources provided were well thought-out, extremely practical and useful!  The Instructors were great, easily accessible and available to answer questions as needed. I highly recommend the course.

- Jeffrey Cohen

Telehealth Facilitator – a Key Component of Telehealth Delivery

The goal of the program is to prepare you for a role in Telehealth facilitation as part of the inter-professional healthcare team by providing both Telehealth content expertise and Telehealth facilitation competencies. You will develop the skills to successfully facilitate, evaluate, and advocate for Telehealth in their departments and organizations.  

As a Telehealth Facilitator you will:

  • Facilitate conversation between patient and provider
  • Initiate the encounter, manage the interface between doctor and patient and address all technical challenges that may arise
  • Ensure a sound and successful, professional medico-legal, culturally sensitive experience for the patient

Tuition and fees vary by program and term. For more information, please review our Tuition Information (PDF) in the 'Institute of Emerging Health Professions' section. 

Why Jefferson

Why Jefferson?

"The advantage of getting trained by Jefferson is that we are an academic medical school, we have experience delivering telehealth services in every department in the health system, and the curriculum was developed in combination with Jefferson full-time academic physicians and Jefferson telehealth administration. We bring to the table clinical, academic, and program level telehealth experience.”

Judd E. Hollander, MD
Associate Dean for Strategic Health Initiatives
Sidney Kimmel Medical College
Vice Chair for Finance and Healthcare Enterprises
Department of Emergency Medicine
Thomas Jefferson University

 System Requirements

Please ensure that the computer you plan to use meets the following requirements:

  • Operating System: Microsoft Windows, Apple Mac OS X, Apple iOS (iPad)
  • Supported Browsers: Google Chrome Mozilla Firefox and  Apple Safari
  • Internet Connection: Broadband recommended

Accreditation Statement and Credit Designation

In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physicians: The Thomas Jefferson University designates this educational activity for a maximum of 10.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 10.25 nursing contact hours.

Other Healthcare Professionals: This certificate indicates participation in this educational activity, which is designated for 10.25 AMA PRA Category 1 Credits™.



Shruti Chandra, MD, MEHP 
Program Director, Digital Health and Telehealth Facilitator Certificate 
Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine


Alexander Kleinmann, MD

Alexander Kleinmann, MD
Clinical Assistant Professor, Department of Emergency Medicine



Contact Us

Program Contact

Shruti Chandra, MD, MEHP
Program Director, Digital Health and Telehealth Facilitator Certificate
Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine


Admissions Contact

Marc Stearns
Senior Associate Director of Admissions
Office of Admissions
(215) 503-0155