Philadelphia University + Thomas Jefferson University

Telehealth Facilitator Certificate

Program Info

5 weeks, Online



Semester Dates

January 13,2020 - February 16, 2020

Application Deadline

January 6, 2020

NEW* Telemedicine for Providers:
Conducting an Effective Physical Exam CE course


Telehealth – The Future of Medical Care Delivery

As healthcare strives to connect an expanding pool of patients to their health care providers, Telehealth is poised for massive growth. Telehealth broadens access to healthcare, increases efficiency while reducing costs, and enhances patient safety, quality of care, patient satisfaction, and health outcomes. As Telehealth expands and is adopted by more hospitals, there is an emerging need for trained professionals who will effectively and efficiently deliver telehealth services. Soon telehealth programs will not be able to run without a Telehealth Facilitator, however formalized training is scarce and underdeveloped. In response to this need, a Telehealth Facilitator Certificate Program was designed by the National Academic Center for Telehealth at Thomas Jefferson University.

Watch this brief video for an explanation of the Telehealth program and its benefits to modern medicine.

American Telemedicine Association logoThe Telehealth Facilitator Certificate program is now one of the only four accredited telehealth training programs by The American Telemedicine Association.

Andrew VincentI participated in the Telehealth Facilitator Certificate program in order to continue my education in an innovative area of interest.  I have taken on more responsibilities in my day to day operations and received a better understanding of where telehealth started, where it is now, and where it will be in the future.  I plan to apply to a Masters of Healthcare Administration Program in order to further my studies and understanding of how to operate healthcare systems and hospitals.

- Andrew Vincent

Telehealth Facilitator – a Key Component of Telehealth Delivery

The goal of the program is to prepare you for a role in Telehealth facilitation as part of the inter-professional healthcare team by providing both Telehealth content expertise and Telehealth facilitation competencies. You will develop the skills to successfully facilitate, evaluate, and advocate for Telehealth in their departments and organizations.  

As a Telehealth Facilitator you will:

  • Facilitate conversation between patient and provider
  • Initiate the encounter, manage the interface between doctor and patient and address all technical challenges that may arise
  • Ensure a sound and successful, professional medico-legal, culturally sensitive experience for the patient

Tuition and fees vary by program and term. For more information, please review our Tuition Information (PDF) in the 'Institute of Emerging Health Professions' section. 

Why Jefferson

Why Jefferson?

"The advantage of getting trained by Jefferson is that we are an academic medical school, we have experience delivering telehealth services in every department in the health system, and the curriculum was developed in combination with Jefferson full-time academic physicians and Jefferson telehealth administration. We bring to the table clinical, academic, and program level telehealth experience.”

Judd E. Hollander, MD
Associate Dean for Strategic Health Initiatives
Sidney Kimmel Medical College
Vice Chair for Finance and Healthcare Enterprises
Department of Emergency Medicine
Thomas Jefferson University

Continuing Education Credits

Students can receive CME credits when they complete the Telehealth Facilitator Certificate program and fill out an online evaluation. For more information, contact the Sidney Kimmel Medical College Office of CME.  

Accreditation Information:

Sidney Kimmel Medical College at Thomas Jefferson University is accredited by the ACCME to provide continuing medical education for physicians.

Sidney Kimmel Medical College at Thomas Jefferson University designates this enduring material activity for a maximum of 10 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Physician Assistants

The American Academy of Physician Assistants accepts AMA PRA Category 1 Credit(s)™. 

Pennsylvania Patient Safety/Risk Management Credit
Topics in this activity fall within the approved list for Pennsylvania State Requirements for Patient Safety/Risk Management credits.  Total: 4 credits.


Thomas Jefferson University Hospital is an approved provider of continuing nursing education by the Pennsylvania State Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

RN participants who successfully complete this activity will be awarded maximum 11 contact hours.


The Jefferson College of Population Health is accredited by the Accreditation Council on Pharmacy Education as a provider of continuing pharmacy education.

This knowledge based program (0079-9999-17-007-H04-P) is acceptable for 11 hours of continuing pharmacy education credit
Statements of Credit indicating hours/CEUs will be uploaded to CPE Monitor within 60 days following program for participants who complete this activity and submit required participant information, including evaluation, NABP # and DOB. (A minimum score of 80% for each module is required for credit to be awarded)

Accreditation requirements for successful completion:
You must register, attend the entire program and complete all modules and program requirements, and complete the online evaluation in order to receive full credit for this course.

 System Requirements

Please ensure that the computer you plan to use meets the following requirements:

  • Operating System: Microsoft Windows, Apple Mac OS X, Apple iOS (iPad)
  • Supported Browsers: Google Chrome Mozilla Firefox and  Apple Safari
  • Internet Connection: Broadband recommended


Dimitrios Papangnou, MD, MPH, EdD (c)

Dimitrios Papangnou, MD, MPH, EdD (c)
Vice Chair for Education, Department of Emergency Medicine
Assistant Dean for Faculty Development



Shruti Chandra, MD
Program Director, Telehealth Facilitator Certificate
Associate Director, Emergency Medicine Education and Curricula
Faculty, Department of Emergency Medicine


Alexander Kleinmann, MD

Alexander Kleinmann, MD
Clinical Assistant Professor, Department of Emergency Medicine



Contact Us

Program Contact

Shruti Chandra, MD
Program Director, Telehealth Facilitator Certificate
Associate Director, Emergency Medicine Education and Curricula
Faculty, Department of Emergency Medicine


Admissions Contact

Seth Carver
Admissions Counselor 
Office of Admissions
(215) 503-1431