Operational Excellence Boot Camp

Shane Flickinger, MHA, FACHE, CLSSBB,  is Vice President of Operations of Thomas Jefferson University Hospitals (TJUH). He is responsible for leading and managing a portfolio of programs and services across all sites of service within the TJUH and across the entire continuum of care.  Shane was previously the Director of the Center for Operational Resource Efficiency (CORE), a command center leveraging people, actions and analytics to drive care coordination, quality and safety, and operational excellence. Shane is Associate Program Director and co-founder of the M.S. in operational excellence degree program at JCPH.  Shane holds a certification as a Lean Six Sigma Black Belt. He is also a trained Baldrige Examiner through Pennsylvania’s performance excellence program and is credentialed as a Fellow of the American College of Healthcare Executives. 

Michael Anderson, MSIS,  is a cutting-edge visionary leader with more than 20 years of immense expertise in strategic planning, market development, new service initiatives, financial analysis, and fiscal management within the healthcare industry. Michael is the director of operations at Jefferson Methodist Hospital. In this role he is responsible to provide oversight and consultation for execution of initiatives within quality/safety, patient satisfaction and finance and to devise efficiency strategies and quality control improvement plans conducive to growth and profitability. He is also Assistant Program Director for the Operational Excellence program at JCPH.  Prior to his role at Jefferson, he was the Associate Director for Clinical Effectiveness & Quality Improvement at University of Pennsylvania Health System.   Michael holds a certifications in  (CSSMBB) Lean Six Sigma Master Black Belt and (PM) Project Management.  

Dennis R. Delisle, ScD, FACHE, is a transformational healthcare professional and nationally recognized Lean and change leadership expert. Dennis is currently the executive director of Ohio State University’s academic medical center.  Dennis previously served as vice president of Operations in the South Philadelphia market at Jefferson Health.  He oversaw the clinical integration strategy across the care continuum as well as led Jefferson Methodist Hospital, an urban community hospital.  Dennis has authored three books: Lean Healthcare 2nd Edition;  Executing Lean Improvements and Transformation; and Your New EHR. He founded and oversees the M.S. degree program in operational excellence at JCPH,  one of the first of its kind in the nation.  Dennis holds certifications as a Lean Master, Six Sigma Black Belt, Change Agent and Project Management Professional. He’s also a trained Baldrige Examiner through Pennsylvania’s performance excellence program and is credentialed as a Fellow of the American College of Healthcare Executives. 

Brian Glynn, MSHQS, RRT, is the Director of Quality & Safety at Jefferson Health Northeast. Brian has worked for Thomas Jefferson University Hosptial for the past 20 years in various roles and most recently he served as the Director Enterprise Business Intelligence.  Brian is an innovative healthcare professional, and thought leader in quality, safety and analytics, who possesses a strong commitment to team dynamics. He is skilled in Healthcare Information Technology (HIT), quality and safety improvement methodologies, and clinical operations. He obtained a Master’s Degree in Healthcare Quality and Safety from JCPH and currently serves as a lecturer. He oversees the Quality & Safety OnPoint Program at the Jefferson Health Northeast Division of Jefferson Health.  

Andrew Wierzbieniec, MHSA,  has more than fifteen years of progressive leadership experience in the healthcare industry. His experience includes inpatient and outpatient operations, operational excellence and strategic planning.  He is currently the Executive Director for Strategic Planning and Organizational Transformation at Roswell Park Comprehensive Cancer Center in Buffalo, NY,  and a lecturer at JCPH where he teaches on evaluating healthcare organizations.  Andrew’s journey with operational excellence and change management began in 2008, when he was trained in Lean Performance Improvement Methodologies, CAP program facilitation and Work Out facilitation through a Jefferson/GE Skills transfer initiative.  Using the skills learned there, he led performance improvement programs in Jefferson’s Inpatient & Outpatient Labs, Emergency Department, Oncology Infusion Program and Blood & Marrow Transplant Program.  He  further developed his change management background by serving as an examiner for the state of Pennsylvania's Baldridge Examiner group, the Keystone Alliance for Performance Excellence (KAPE) from 2011 to 2013.