Operational Excellence Boot Camp

The OPX Boot Camp is an intensive and interactive virtual 2-day program. Participants will learn to apply lean thinking, process improvement & change management strategies to increase operational efficiency within an organization.

May 12-13, 2022

Check back for future dates. 

Program Overview 

Day 1: Overview and application of core OPX improvement strategies and tools.

Day 2: Driving Change-tools, strategies, and techniques to build high-performing teams, facilitate change, and become an effective leader.

Participants will learn to:

  • Develop a strategic, systematic approach for evaluating and addressing operational opportunities for improvement into your care setting.
  • Integrate quality, safety, and transformation/ change management tools to promote efficiency.
  • Develop approach for strategic execution of high priority opportunities.
  • Distinguish and leverage key elements of leadership and develop high-performing teams.

Following the Boot Camp, participants will have the opportunity for mentored coaching calls with faculty to discuss specific improvement projects/initiatives they are implementing.

Who Should Attend?

Clinical and operational leaders responsible for service delivery at their healthcare organizations: physicians, nurses, therapists, healthcare administrators, service line leaders, health IT specialists/ analysts, integrated delivery system administrators, and others.

Featured Expert Faculty

Dennis R. Delisle, ScD, FACHE
Assistant Director, Operational Excellence, JCPH
Executive Director, University Hospital
Ohio State University Wexner Medical Center 

Shane Flickinger, MHA, FACHE, CLSSBB
Vice President, Operations      
Thomas Jefferson University Hospitals
Lecturer, JCPH

Pricing Information

$2,000 individual

$1,700 individual group rate
(3 or more from same organization)

Price includes access to our online course site, a copy of the newly release 2nd edition of Lean Healthcare: A Practical Guide for Executing Lean Improvements with Real-World Case Studiesby Dennis R. Delisle ($75 value). 

The program features a combination of lecture, didactic and small group exercises. Due to the hands-on and applied nature of the work, the session is limited to 25-35 participants.

Continuing Education

In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physicians: This educational activity is designated for a maximum of
12.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Nurses: This activity awards 12.0 nursing contact hours.

Other Healthcare Professionals: This educational activity is designated for 12.0 AMA PRA Category 1 Credits™. Participants should claim only the credit commensurate with the extent of their participation in the activity.


The Jefferson Difference

  • Sessions include case studies and real-world workplace examples.
  • Network with and learn from other participants facing similar challenges.
  • Come away with the skills and knowledge to help focus your organization’s quality and safety efforts.
  • Online access to coursework and materials, during and for 6 months after the program.

For additional information contact Melissa Horowitz.

For more information on contentplease contact Mary Reich Cooper, MD, JD.