Operational Excellence Boot Camp

The Operational Excellence (OPX) Boot Camp is an intensive and interactive virtual 2-day program. Participants will learn to apply lean thinking, process improvement & change management strategies to increase operational efficiency within an organization.

Save the Dates: November 15-16, 2023

10:00 am - 5:00 pm ET (both days)  

Program Overview 

Day 1: Overview and application of core OPX improvement strategies and tools.

Day 2: Driving Change-tools, strategies, and techniques to build high-performing teams, facilitate change, and become an effective leader.

Participants will learn to:

  • Develop a strategic, systematic approach for evaluating and addressing operational opportunities for improvement into your care setting
  • Integrate quality, safety, and transformation/ change management tools to promote efficiency
  • Develop approach for strategic execution of high priority opportunities
  • Distinguish and leverage key elements of leadership and develop high-performing teams

Following the Boot Camp, participants will have the opportunity for mentored coaching calls with faculty to discuss specific improvement projects/initiatives they are implementing.

Who Should Attend?

Clinical and operational leaders responsible for service delivery at their healthcare organizations: physicians, nurses, therapists, healthcare administrators, service line leaders, health IT specialists/ analysts, integrated delivery system administrators, and others.

Course Directors

Shane Flickinger, MHA, FACHE, CLSSBB,  is Vice President of Operations of Thomas Jefferson University Hospitals (TJUH). He is responsible for leading and managing a portfolio of programs and services across all sites of service within the TJUH and across the entire continuum of care.  Shane was previously the Director of the Center for Operational Resource Efficiency (CORE), a command center leveraging people, actions and analytics to drive care coordination, quality and safety, and operational excellence. Shane is Associate Program Director and co-founder of the M.S. in operational excellence degree program at JCPH.  Shane holds a certification as a Lean Six Sigma Black Belt. He is also a trained Baldrige Examiner through Pennsylvania’s performance excellence program and is credentialed as a Fellow of the American College of Healthcare Executives. 

Michael Anderson, MSIS,  is a cutting-edge visionary leader with more than 20 years of immense expertise in strategic planning, market development, new service initiatives, financial analysis, and fiscal management within the healthcare industry. Michael is the director of operations at Jefferson Methodist Hospital. In this role he is responsible to provide oversight and consultation for execution of initiatives within quality/safety, patient satisfaction and finance and to devise efficiency strategies and quality control improvement plans conducive to growth and profitability. He is also Assistant Program Director for the Operational Excellence program at JCPH.  Prior to his role at Jefferson, he was the Associate Director for Clinical Effectiveness & Quality Improvement at University of Pennsylvania Health System.   Michael holds a certifications in  (CSSMBB) Lean Six Sigma Master Black Belt and (PM) Project Management.  


Dennis R. Delisle, ScD, FACHE, is a transformational healthcare professional and nationally recognized Lean and change leadership expert. Dennis is currently the executive director of Ohio State University’s academic medical center.  Dennis previously served as vice president of Operations in the South Philadelphia market at Jefferson Health.  He oversaw the clinical integration strategy across the care continuum as well as led Jefferson Methodist Hospital, an urban community hospital.  Dennis has authored three books: Lean Healthcare 2nd Edition;  Executing Lean Improvements and Transformation; and Your New EHR. He founded and oversees the M.S. degree program in operational excellence at JCPH,  one of the first of its kind in the nation.  Dennis holds certifications as a Lean Master, Six Sigma Black Belt, Change Agent and Project Management Professional. He’s also a trained Baldrige Examiner through Pennsylvania’s performance excellence program and is credentialed as a Fellow of the American College of Healthcare Executives. 

Brian Glynn, MSHQS, RRT, is the Director of Quality & Safety at Jefferson Health Northeast. Brian has worked for Thomas Jefferson University Hosptial for the past 20 years in various roles and most recently he served as the Director Enterprise Business Intelligence.  Brian is an innovative healthcare professional, and thought leader in quality, safety and analytics, who possesses a strong commitment to team dynamics. He is skilled in Healthcare Information Technology (HIT), quality and safety improvement methodologies, and clinical operations. He obtained a Master’s Degree in Healthcare Quality and Safety from JCPH and currently serves as a lecturer. He oversees the Quality & Safety OnPoint Program at the Jefferson Health Northeast Division of Jefferson Health.  

Andrew Wierzbieniec, MHSA,  has more than fifteen years of progressive leadership experience in the healthcare industry. His experience includes inpatient and outpatient operations, operational excellence and strategic planning.  He is currently the Executive Director for Strategic Planning and Organizational Transformation at Roswell Park Comprehensive Cancer Center in Buffalo, NY,  and a lecturer at JCPH where he teaches on evaluating healthcare organizations.  Andrew’s journey with operational excellence and change management began in 2008, when he was trained in Lean Performance Improvement Methodologies, CAP program facilitation and Work Out facilitation through a Jefferson/GE Skills transfer initiative.  Using the skills learned there, he led performance improvement programs in Jefferson’s Inpatient & Outpatient Labs, Emergency Department, Oncology Infusion Program and Blood & Marrow Transplant Program.  He  further developed his change management background by serving as an examiner for the state of Pennsylvania's Baldridge Examiner group, the Keystone Alliance for Performance Excellence (KAPE) from 2011 to 2013.  

Cassandra Wright, MBA serves as the Associate Vice President, Human Resource Operations for Thomas Jefferson University and Hospitals. She has experience in recruiting, training and development, performance management, career development, employee relations, labor relations, employee engagement and developing and implementing enterprise-wide rewards and recognition programs.   Cassandra has worked for several organizations including Methodist Hospital Nursing Center, Methodist Hospital and Independence Blue Cross.  opportunity.  She has created and implemented various client projects including departmental dashboards, compliance audits, job description design and behavioral interviewing guides, implemented strategies for positive employee relations and engagement, developed content and facilitated learning for managers and employees, and recruited talent for a wide variety of positions based on the needs of the business. She is a graduate of the 2008 Urban League Leadership Institute, is certified is a DISC Facilitator and has served on the Board of New Frontier Youth Services since 2006.  

Pricing Information - Registration will open soon 

$2,000 individual

$1,700 individual group rate
(3 or more from same organization)

Jefferson employees, please contact jcph@jefferson.edu or Emily.Frelick@jefferson.edu for registration information. 

Price includes access to our online course site, and a copy of the newly released 2nd edition of Lean Healthcare: A Practical Guide for Executing Lean Improvements with Real-World Case Studiesby Dennis R. Delisle ($75 value). 

The program features a combination of lecture, didactic and small group exercises. Due to the hands-on and applied nature of the work, the session is limited to 25-35 participants.

The Jefferson Difference

  • Sessions include case studies and real-world workplace examples.
  • Network with and learn from other participants facing similar challenges.
  • Come away with the skills and knowledge to help focus your organization’s quality and safety efforts.
  • Online access to coursework and materials, during and for 6 months after the program.

For more information on contentplease contact Shane.Flickinger@jefferson.edu