High Reliability Healthcare Academy

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A Leadership Development Program

Systems and processes are the very beginning of the journey toward high reliable organizations. Taking your organization to the next level requires a culture shift: everyone in the organization adopting a different way of thinking and working.  Fortunately, many healthcare organizations have navigated the journey to High Reliability, and you can learn from their successes (and failures).

The High Reliability Healthcare Academy (HRHA) showcases the myriad ways High Reliability looks in practice across the United States, with an emphasis on how unique populations and other contextual variables (e.g., organizational culture, COVID, type of organization) impact fidelity to the High Reliability framework. You will learn by doing, with a case study model in each class.

What You'll Learn

This interactive virtual program will break down complex principles into more easily accessible concepts and practice through the demonstration and application of High Reliability Organizing (HRO) principles.

You will learn hands-on techniques to engage with your organization on the journey to becoming a highly reliable organization. 

Course Directors

Craig Clapper, PE, CRE, CMQ will serve as the program facilitator, sharing his knowledge and experience with improving reliability across multiple industries. 

Mary Reich Cooper, MD, JD who led the rollout of high reliability training for more than 70,000 healthcare workers in Connecticut, will oversee the course. 


Program Outcomes

  • Develop working knowledge of High Reliability principles and how they apply to healthcare. 
  • Gain insight into how different organization have adopted (and adapted) High Reliability principles. 
  • Discover how organizational size, geographic area, populations served, culture and leadership can impact the effectivenss of High Reliability programming. 
  • Build and bolster knowledge of how fundamental tools and design novel opportunities that create, promote, and support 24-hour reliability for improved care, culture, and operations. 
  • Learn how High Reliability can be implemented at the macro, meso, and micro levels.  

Sample Schedule, Speakers & Session Information

Weekly sessions will feature industry leaders who will share their organizational journey to high reliability--how principles are applied in a variety of healthcare organizations, barriers to adoption, and practical application tools and techniques. Each presentation will be followed by case studies, simulations, and additional hands-on activites. 

Session  Speakers
High Reliability Healthcare Framework

Craig Clapper, PE, CRE, CME 

Preoccupation with Failure 

Chief Operating Officer 
Johns Hopkins Hospital  

Commitment to Resilience  Sherri Hobbs-Messick, MSM, MSN, CPHQ, CPPS
Chief Quality, Safety, and Experience Officer 
University of Maryland Shore Regional Health  
Deference to Expertise 

Stephen Jones, MD  
CMO, The Just Culture Company 

If You are Ready to Start, Kickstart, or Restart  Joel Bundy, MD, MSHQSM, FACP, CPE 
Chief Quality and Safety Officer
Sentara Healthcare 
Reluctance to Simplify Interpretaton 

Susan V. White, PhD, RN, CPHQ, FNAHQ, NEA-BC
Chief of Quality Management
Orlando VA Healthcare System 

Kristie Power, MS
Patient Safety Manager
Orlando VA Healthcare System

Sensitivity to Operations  Byron Scott, MD, MBA 
Lecturer, Jefferson College of Population Health 
Board Director & Quality Advisor 


$2,995 per person

$2,495 group discount per person (3 or more from same organization) - use discount code JEFFHRHAFAL23 when you register

Special discount for Jefferson employees and affiliates, contact us at jcph@jefferson.edu Registration fee includes: 

  • Session content, materials and moderated interactions for six months following the program
  • A signed copy of Craig Clapper's book, Zero Harm. 

Who Should Attend

Teams or individuals (including clinical, operational, and administrative leaders) and stakeholders from healthcare organizations who are exploring how to implement High Reliability Organizing or want to learn how to take their investment in HRO to the next level. 

Program Value

Participants develop strategies and skills that address real-world challenges using curated healthcare related topics and content, exercises, and simulations.

  • Personalized: Our live online instructor-led sessions and a limited class size enable you to engage and build relationships with colleagues and faculty to become a part of a supportive learning community.
  • Experiential: Interactive group discussions, exercises and simulations provide you with opportunities to fully unpack the concepts discussed and practice new skills.  
  • Customized: Relevant healthcare topics and content align with your development and have direct application to self-reported challenges for immediate organizational impact.
  • Community:  Participants will have access to the course material and a moderated discussion board for 6 months following the program. Upon successful completion of the 7-week program, participants will receive a Certificate of Completion through the Jefferson College of Population Health. The course can be used to satisfy an elective requirement in Healthcare Quality and Safety graduate degree programs in the Jefferson College of Population Health.
  • Buy-in from your Boss: Contact us for information on how to get buy-in from your leadership.

The Jefferson Difference

  • Sessions include case studies and real-world workplace examples
  • Network with and learn from other participants facing similar challenges
  • Come away with the skills and knowledge to help focus your organization’s quality and safety efforts
  • Online access to coursework and materials, during and for 6 months after the program

Questions? Contact JCPH@jefferson.edu