High Reliability Healthcare Academy

A Leadership Development Program

7 Online Sessions

September 30 - November 18, 2022

Fridays, 12:00 - 2 pm ET

Systems and processes are the very beginning of becoming a highly reliable organization. High Reliability organizing has the potential to reduce loss events by 80%Taking your organization to the next level requires a culture change: everyone in the organization adopting a new way of thinking and working.  Fortunately, many healthcare organizations have navigated the journey to High Reliability, and you can learn from their successes (and failures).

The 2022 High Reliability Healthcare Academy (HRHA) will showcase the myriad ways High Reliability looks in practice across the United States, with an emphasis on how unique populations and other contextual variables (e.g., organizational culture, COVID, type of organization) impact fidelity to the High Reliability framework. You will learn by doing, with a case study model in each class.

What You'll Learn

This interactive virtual program will break down complex concepts into something more easily accessible through the demonstration and application of High Reliability principles.

You will learn hands-on techniques to engage with your organization on the journey to becoming a highly reliable organization. 

Featured Expert Faculty

Craig Clapper, PE, CRE, CMQ will serve as the program facilitator, sharing his knowledge and experience with improving reliability across multiple industries. 

Mary Reich Cooper, MD, JD led the rollout of high reliability training for 70,000 healthcare workers in Connecticut and will oversee the course. 

Andrew Kopolow, MPA, MSW, CPHQ, PMP, CLSSMBB, FNAHQ is the course director and assistant program director, Healthcare Quality & Safety curriculum at JCPH. 

Program Outcomes

  • Develop working knowledge of High Reliability principles and how they apply to healthcare. 
  • Gain insight into how different organization have adopted (and adapted) High Reliability principles. 
  • Discover how organizational size, geographic area, populations served, culture and leadership can impact the effectivenss of High Reliability programming. 
  • Build and bolster knowledge of how fundamental tools and design novel opportunities that create, promote, and support 24-hour reliability for improved care, culture, and operations. 
  • Learn how High Reliability can be implemented at the macro, meso, and micro levels.  

Schedule, Program Faculty, Speakers & Session Information

Weekly sessions will feature industry leaders who will share their organizational journey to high reliability--how principles are applied in a variety of healthcare organizations, barriers to adoption, and practical application tools and techniques. Each presentation will be followed by case studies, simulations, and additional hands-on activites. 

The High Reliability Academy takes place every Friday, September 30-November 18, 2022 from 12:00-2:00 pm ET. There will be no class on Veterans Day, November 11.  

Date Session  Speakers
 9/30 High Reliability Healthcare Framework

Craig Clapper, PE, CRE, CME 


10/7 Commitment to Resilience 

Patient Safety Leader; Former President & CEO, Patient Safety Innovations, LLC 

Reluctance to Simplify Interpretation

Susan V. White, PhD, RN, CPHQ, FNAHQ, LSSBB
Chief of Quality Management
Orlando VA Healthcare System 

Kristie Power, RN, MS, VHA-CM
Patient Safety Manager
Orlando VA Healthcare System 

Preoccupation with Failure 

Vice President for Patient Safety and Quality
Johns Hopkins Hospital  



Deference to Expertise  Stephen Jones, MD
Medical Director of Safety and High Reliability Education
Yale New Haven Health System 
Sensitivity to Operations 

Byron Scott, MD, MBA, FACEP, FAAPL
Board Director; Quality & Health Equity Advisor; Health Tech Executive; and JCPH Lecturer 

11/18  Current-State Evaluation and Starting Your Journey  Joel Bundy, MD
Chief Quality and Safety Officer
Sentara Healthcare 


$2,995 per person

$2,495 group discount per person (3 or more from same organization) - use discount code JEFFHRHAFA22 when you register

Special discount for Jefferson employees and affiliaties, contact us at jcph@jefferson.edu

Registration fee includes session content, materials and moderated interactions for six months following the program.

Who Should Attend

Teams or individuals (including clinical, operational, and administrative leaders) and stakeholders from healthcare organizations who are ready to or exploring how to implement High Reliability in your organization. 

Program Value

Participants develop strategies and skills that address real-world challenges using curated healthcare related topics and content, exercises, and simulations.

  • Personalized: Our live online instructor-led sessions and a limited class size enable you to engage and build relationships with colleagues and faculty to become a part of a supportive learning community.
  • Experiential: Interactive group discussions, exercises and simulations provide you with opportunities to fully unpack the concepts discussed and practice new skills.  
  • Customized: Relevant healthcare topics and content align with your development and have direct application to self-reported challenges for immediate organizational impact.
  • Community:  Participants will have access to the course material and a moderated discussion board for 6 months following the program. Upon successful completion of the 7-week program, participants will receive a Certificate of Completion through the Jefferson College of Population Health. The course can be used to satisfy an elective requirement in Healthcare Quality and Safety graduate degree programs in the Jefferson College of Population Health.
  • Buy-in from your Boss: Contact us for information on how to get buy-in from your leadership.

In support of improving patient care, Thomas Jefferson University is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Physicians: This educational activity is designated for a maximum of 14.0 AMA PRA Category 1 Credits TM . Physicians should only claim credit commensurate with the extent of their participation in the activity. 

Nurses: This activity awards 14.0 nursing contact hours.​

Other Healthcare Professionals: This educational activity is designated for 14.0 AMA PRA Category 1 Credit TM. Participants should claim only the credit commensurate with the extent of their participation in the activity. 

The Jefferson Difference

  • Sessions include case studies and real-world workplace examples
  • Network with and learn from other participants facing similar challenges
  • Come away with the skills and knowledge to help focus your organization’s quality and safety efforts
  • Online access to coursework and materials, during and for 6 months after the program

Questions? Contact JCPH@jefferson.edu